Erin Large
Belmont,VIC
Summary
Across the jobs I have had and currently hold I bring a friendly yet professional and knowledgeable skill set.
I communicate easily with people from all walks of life and levels of business, while performing extremely well under pressure and always being up for a challenge, presenting calmly and confidently.
Overview
18
18
years of professional experience
Work History
Bakery Department Manager
Coles Supermarkets
04.2024 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and shelved lines to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Assist with day to day running and operation of the store.
- Constantly staying up to date with business expectations for training, development and overall display and quality.
- Ordering all Bakery ingredients, stock, equipment to ensure l products are available for purchase at all times.
Closing Supervisor/Bakery 2iC
Coles Supermarkets
02.2022 - 04.2024
- Customer Service
- Closing the store at the end of the night
- Dealing with customer disputes/returns/refunds making sure a good customer relationship is kept especially while dealing with complaints and disputes
- Fixing staff errors/register errors
- Training new supervisors and employees
- Making sure registers and cigarettes are locked up before leaving the store
- Accurately managing counts and balances of tills, money handling
- Completing all end of day tasks in a timely and efficient manner while serving customers during busy periods.
- Managing staff breaks/allocating time for jobs to be completed
- Filling last minute shifts
- Filling front end areas- drinks fridges/confectionery
- Removing old stock, newspapers etc
- Putting away loose stock, sorting waste and allocating these jobs to junior staff members during quiet periods
- Making sure all registers are cleaned and rubbish is removed for the opening staff in the morning.
- Sunday closes making sure extra end of week jobs are completed.
- Recording theft instances accurately
- Communicating between staff and management
- I have recently taken on the position of bakery 2iC manager, overseeing the staff in the bakery department and supporting the bakery manager
Account Executive- Pallet/Equipment Control
Pallet Logistics
08.2011 - 09.2022
- Equipment control for multiple sized companies while over seeing office staff and training new employees
- Ensuring clients do no lose hire equipment and implementing procedure to ensure loss is minimized
- Equipment recovery
- Building trading partner relationships
- Contact customers as issues arose to provide prompt resolutions.
- Communicating between internal and external stakeholders, clients and vendors.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Managing the daily hire transactions for multiple clients over multiple equipment and hire companies
- Building relationships with trading partners to ensure smooth and cooperative resolution of incorrect transfers and rejections/correction of equipment transfers
- Updating and maintaining databases
- Compiling proof of delivery and contacting the correct party to ensure reinstatement of transfers
- Reconciling equipment accounts
- Liaising with team members, truck drivers, supervisors and management of various trading partners to resolve transactional errors
- Data retrieval/entry weekly for monthly billing
- Maintaining a very busy inbox and email system
- Database maintenance
- Closing off outstanding and continuing errors within trading partner agreements and relationships
- Keeping clients details up to date in database and filing system
- Problem solve disputes between incorrect trading partners and clients to avoid loss of hire equipment and extra charges
- Overseeing daily office operations and managing staff queries and errors
- Prioritizing follow up to ensure higher importance items are completed in a timely manner
- Training staff in our equipment management system and Pallet Logistics procedures
- Implementing procedures and providing extra training to clients over the phone
- Working recovery projects for aged lost equipment
- Coordinating filing procedures and data entry
- General administrative duties including arranging post and deliveries
- Multitasking
- Problem Solving
Customer Service Supervisor/POS (tickets)
Coles Supermarkets
12.2006 - 07.2011
- Customer service/front end
- Answering and distributing phone calls
- Scheduling last minute shifts
- Managing front end staff during shifts
- Changing sales tickets
- Re-ticketing and ticketing new lines
- Making sure old tickets are removed inline with each weeks sales
- Refunds
- Dealing with customer disputes
Print Shop Assistant
Cavalier Print Shop
04.2006 - 12.2007
- Assisting print shop manager
- Cutting large scale print jobs
- Creating wedding invitations
- Organising print stock
- Packing large scale school art supplies for new school year
- Cleaning
Education
Certificate - Senior First Aid
Accredited First Aid Courses
09.2021
High School Diploma -
Bellarine Secondary College
11.2009
Skills
- Effective Working Relationships
- Department Oversight
- Issue Resolution
- Customer Enquiries
Timeline
Bakery Department Manager
Coles Supermarkets
04.2024 - Current
Closing Supervisor/Bakery 2iC
Coles Supermarkets
02.2022 - 04.2024
Account Executive- Pallet/Equipment Control
Pallet Logistics
08.2011 - 09.2022
Customer Service Supervisor/POS (tickets)
Coles Supermarkets
12.2006 - 07.2011
Print Shop Assistant
Cavalier Print Shop
04.2006 - 12.2007
Certificate - Senior First Aid
Accredited First Aid Courses
High School Diploma -
Bellarine Secondary College
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