Nour Hanna
Craigieburn,VIC
Summary
Compassionate and driven professional with strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations. Strategic Community Support Specialist with strong background in crisis intervention and management. Skillfully builds support networks comprised of diverse healthcare providers and businesses, supporting community needs. Works with leaders and law enforcement to address health and safety issues.
Overview
5
5
years of professional experience
Work History
Support Worker
Private NDIS Company-Nedaa
04.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Facilitated peer support groups to help clients connect with others.
- Educated clients and families on mental health, wellness and recovery topics.
Support Worker
Shima
01.2019 - 10.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
- Devised and implemented community-based programs to promote mental health awareness.
- Implemented community outreach programs to promote mental health awareness.
Skills
- Daily Living Support
- Life Skills Development
- Transcription and Dictation
- Presentation Design
- Spreadsheet Development
- Emotional Support
- Meal Preparation
- Daily Living Assistance
- Troubleshooting
- Cleaning and Sanitizing
- Clean Driving Record
- Skilled Community-Based Case Manager
- Emergency Response Training
- Patient Support
Languages
Arabic
Native or Bilingual
Timeline
Support Worker
Private NDIS Company-Nedaa
04.2020 - Current
Support Worker
Shima
01.2019 - 10.2022
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