At a personal level I am an enthusiastic, confident and considerate individual with a natural ability for communication I am fully dedicated to everything I undertake whether it is my education, employment, or general interests I believe that with my skills, I can make a positive contribution and to succeed in your organisation I understand that any position is challenging and that there will be lots of tasks to fulfil and lots of initiatives to undertake, but I would like to work hard and see the results of my activity I am outgoing, friendly and approachable with a “CAN DO” approach to all things and take my responsibilities very seriously
Nozima Hasanova
Oran Park,NSW
Summary
Dynamic and well-spoken candidate offering excellent skills in customer assistance helping patrons use library technological services and resources. Expert user Excel. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Library Assistant position. Ready to help team achieve company goals. Able to speak English, Russian, Turkish, and Uzbek fluently.
Overview
9
9
years of professional experience
17
17
years of post-secondary education
4
4
Certificates
4
4
Languages
Work History
Housekeeping Supervisor
Shangri-La Hotel Sydney
Sydney, Australia
2012.07 - 2013.11
- Clean and set up all guest rooms for opening
- Clean all common areas for opening
- View all unit types in building and understand amenities in building
- Understand how everything operates in guest room
- Make sure all keys are correct and function
- Understanding mountain and village layout and be able to give directions
- Perform any laundry duties
- Any other reasonable request as made by Central Reservations Manager
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Communicated repair needs to maintenance staff
- Adhered to safety protocols by enforcing proper equipment usage
- Directed team of 20 personnel in busy hotel with 200 rooms
- Surpassed sales goals by improving service delivery
Shift Supervisor
Chalmers Bites Café
Sydney, NSW
2011.02 - 2012.06
- Serve customers
- Carried out cashier duties
- Ensure cleanliness of cafe and quality of customer service
- Prepared food
- Trained and supervise junior staff members
- Managed over 500 customer per day.
Team Leader
The “Sahara” Restaurant & Bar
Sydney, NSW
2009.05 - 2011.12
- Managing and organising team
- Provided friendly customer service to all guest at 20 table hotel restaurant
- Served food and beverages in timely and efficient manner
- Responsible for stock control and rotation
- Cash handling
- Cleared, cleaned and reset tables
- Assisted with large scale catering events/functions
- Monitored and reported restaurant revenue
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds
Receptionist
MTS-Uzbekistan - Mobile Phone Company
Tashkent, Tashkent
2007.01 - 2008.03
- Able to work under pressure in extremely busy environment
- Good organisational skills and time planning required as strict deadlines had to be met
- Worked as part of team to meet targets and deadlines; covered for other team members as and when required
- Work with customers
- Dealing with all general inquires in person and over phone
- Responsible for switchboard and ensuring all messages are passed on
- Managing and updating database.
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Kept reception area clean and neat to give visitors positive first impression
Office Administrator
Tashkent State University Of Law
Tashkent, Tashkent
2004.01 - 2006.11
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Trained new employees on administrative procedures, company policies and performance standards.
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Education
Bachelor of Finance -
Tashkent State University of Economics And Finance
Uzbekistan 2004.09 - 2008.06
Diploma of Business -
Bridge Business College
Sydney, NSW 2008.03 - 2010.02
Certificate IV - Property Service (Real Estate) - Real Estate
The Real Estate Coach
Penrith, NSW 2014.10 - 2014.10
Certificate of Computer Skills -
Association of Banks of Republic of Uzbekistan
Tashkent - Uzbekistan 2003.08 - 2003.11
English Academic Purpose – Advanced Level -
"SELC" Sydney English Languages Centre
Sydney, NSW 2008.03 - 2008.08
Intensive IELTS Preparation Course -
Lloyds International College
Sydney, NSW 2008.08 - 2008.08
High School Diploma -
St. High School
Uzbekistan 1992.09 - 2003.06
Skills
-Excellent communication and interpersonal skills
-Strong background in customer service
-Computer skills include
-Microsoft Word Excel, PowerPoint
-Typing speed of 55 wpm
-Administrative skills including typing, filing, photocopying, laminating, faxing, and e-mailing
-Ability to work under pressure and in stressful situations
-Reliable, trustworthy, and flexible
-Employee evaluations
-Ordering cleaning supplies
Certification
RSA Certified
Interests
I enjoy sports such Tennis, Swimming
I also enjoys movies, reading, socialising with friends
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Certificate IV - Property Service (Real Estate) - Real Estate
The Real Estate Coach
2014.10 - 2014.10
Housekeeping Supervisor
Shangri-La Hotel Sydney
2012.07 - 2013.11
Shift Supervisor
Chalmers Bites Café
2011.02 - 2012.06
Team Leader
The “Sahara” Restaurant & Bar
2009.05 - 2011.12
Intensive IELTS Preparation Course -
Lloyds International College
2008.08 - 2008.08
Diploma of Business -
Bridge Business College
2008.03 - 2010.02
English Academic Purpose – Advanced Level -
"SELC" Sydney English Languages Centre
2008.03 - 2008.08
Receptionist
MTS-Uzbekistan - Mobile Phone Company
2007.01 - 2008.03
Bachelor of Finance -
Tashkent State University of Economics And Finance
2004.09 - 2008.06
Office Administrator
Tashkent State University Of Law
2004.01 - 2006.11
Certificate of Computer Skills -
Association of Banks of Republic of Uzbekistan
2003.08 - 2003.11
High School Diploma -
St. High School
1992.09 - 2003.06