Octavia McKenzie
Melbourne/Essendon,VIC
Summary
Driven individual, who aspires the fashion inustry, successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant
Flora Hill Bakehouse
Bendigo, VIC
02.2021 - 12.2023
- Prepared merchandise for purchase or rental.
- Accepted and completed cash, check and credit card payments.
- Greeted customers and provided assistance with product selection.
- Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
- Answered incoming telephone calls to provide store, products and services information.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Cleaned shelves, counters and tables to maintain organized store.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Retail Sales Assistant
Edwards Providore
Bendigo, VIC
07.2022 - 02.2023
- Resolved customer complaints in a professional manner.
- Provided support to colleagues in order to ensure smooth running of operations.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted customers and provided excellent customer service.
- Maintained records related to sales for store management.
- Assisted customers with product selection to meet their needs.
- Managed cash register operations using POS system and processed sales and returns.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
Retail Sales Assistant
Target
Bendigo, VIC
06.2022 - 10.2022
- Resolved customer complaints in a professional manner.
- Provided support to colleagues in order to ensure smooth running of operations.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Stocked shelves with merchandise according to company guidelines.
- Helped customers by answering questions and locating merchandise.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Ensured compliance with company standards for quality customer service.
- Initiated friendly conversation with customers to determine level of assistance required.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Education
Catherine McAuley College
Bendigo, VIC11-2033
Lowther Hall Anglican Grammar
Essendon, VICSkills
- Processing Payments
- Complex Problem-Solving
- Display Building
- Merchandising Proficiency
- Sales Expertise
- Customer Assistance
- Product Knowledge
Certification
- certificate III in allied health
- studied beauty services at TAFE for a year
interests
- very frequent gym user, passionate about active wear lines
Timeline
Retail Sales Assistant
Edwards Providore
07.2022 - 02.2023
Retail Sales Assistant
Target
06.2022 - 10.2022
Sales Assistant
Flora Hill Bakehouse
02.2021 - 12.2023
Catherine McAuley College
Lowther Hall Anglican Grammar
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