
Professional with experience in retail and customer service across different organizations. Worked with Excel reporting, inventory data, and customer information, with a strong focus on accuracy and problem-solving. Completed Certificate in Business Analytics from Harvard Business School Online. Interested in business analysis, working with data, and improving business processes.
Analyzed customer needs to provide tailored solutions and improve service outcomes
Supported digital inventory tracking and reported data discrepancies to improve stock accuracy
Contributed to team initiatives focused on service quality and process improvement
Supported online order processing and ensured product and inventory data accuracy
Assisted in improving internal procedures for customer communications
Contributed to weekly sales tracking and reporting using spreadsheets
Verified, maintained, and updated customer and delivery databases
Collaborated with IT teams to communicate user feedback and support system usability improvements