Summary
Overview
Work History
Education
Skills
Timeline
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Olena Yurchyshyn

Sydney,NSW

Summary

Professional with experience in retail and customer service across different organizations. Worked with Excel reporting, inventory data, and customer information, with a strong focus on accuracy and problem-solving. Completed Certificate in Business Analytics from Harvard Business School Online. Interested in business analysis, working with data, and improving business processes.

Overview

5
5
years of professional experience

Work History

Retail Sales Assistant

IKEA
Sydney, NSW
08.2024 - 03.2025

Analyzed customer needs to provide tailored solutions and improve service outcomes

Supported digital inventory tracking and reported data discrepancies to improve stock accuracy

Contributed to team initiatives focused on service quality and process improvement

Intern

The Social Outfit
Sydney, NSW
01.2024 - 03.2024

Supported online order processing and ensured product and inventory data accuracy

Assisted in improving internal procedures for customer communications
Contributed to weekly sales tracking and reporting using spreadsheets

Customer Service Specialist

MEEST EXPRES
Lviv, Ukraine
01.2020 - 02.2022

Verified, maintained, and updated customer and delivery databases
Collaborated with IT teams to communicate user feedback and support system usability improvements

Education

Harvard Business School Online
12.2024

Bachelor of Arts in Philology - Applied Linguistics

Lviv Polytechnic National University
Lviv, Ukraine
06.2021

Skills

  • Visual merchandising
  • Problem-solving
  • Teamwork and collaboration
  • Retail sales
  • Decision-making
  • Data visualization
  • SQL

Timeline

Retail Sales Assistant

IKEA
08.2024 - 03.2025

Intern

The Social Outfit
01.2024 - 03.2024

Customer Service Specialist

MEEST EXPRES
01.2020 - 02.2022

Harvard Business School Online

Bachelor of Arts in Philology - Applied Linguistics

Lviv Polytechnic National University
Olena Yurchyshyn