Work Preference
Overview
Work History
Skills
Systems & Software
Certification
Timeline
Generic
Open To Work

Olivia Bogic

Penrith,NSW

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Client Service OfficerAdministrative AssistantAdministration OfficerOffice AdministratorBusiness Support Officer

Work Type

Full TimeVolunteerPart Time

Location Preference

RemoteOn-SiteHybrid
Location: Penrith, NSW
Open to relocation: Yes

Minimum Desired Compensation

$87000/yr

Important To Me

Work-life balanceCompany CultureWork from home optionCareer advancementFlexible work hours

Overview

1
1
Certification
8
8
years of professional experience

Work History

Client Service Officer

Homes NSW - Housing Response Centre
Liverpool, NSW
02.2026 - Current
  • Respond to high-volume enquiries within a NSW Government contact centre, providing information and guidance on housing assistance, tenancy matters and available support services.
  • Assess and determine eligibility for Housing Services products and services in accordance with government legislation, policies and operational procedures.
  • Coordinated and prioritised actions from client enquiries to achieve timely and appropriate outcomes.
  • Process housing applications, referrals and tenancy-related matters while maintaining accuracy, confidentiality and compliance.
  • Interpreted and communicated government policies, procedures and housing assistance options
  • Maintain accurate client records, case notes, database updates and system entries across multiple government systems.
  • Provide administrative support through documentation, reporting, information processing and record management.
  • Work collaboratively with internal teams and external service providers while maintaining confidentiality and complying with privacy legislation and organisational policies.
  • Conducted wellbeing checks through outreach procedures to support vulnerable clients.

Independent Support Worker

Sole Trader
01.2021 - 02.2026
  • Delivered personalised, person-centered care to clients with physical, intellectual, or psychosocial disabilities, supporting daily living and independence.
  • Exhibited flexibility, empathy, and problem-solving in dynamic support environments during behavioral and crisis situations to ensure client safety and well-being.
  • Executed accurate documentation, followed safety protocols, and upheld NDIS standards, privacy laws, and duty of care obligations to maintain compliance and protect client rights.
  • Documented case notes, progress reports, and compliance documentation per NDIS and organizational standards to support client care and service delivery.

Support Worker

Hireup & Mable
07.2021 - 11.2022
  • Collaborated with families and external support coordinators to align care plans with client goals, ensuring comprehensive support.
  • Adjusted services based on client reviews, maintaining alignment with individual NDIS funding plans for optimal care delivery.
  • Adapted care to individual needs, effectively addressing challenges to enhance client satisfaction.
  • Completed mandatory documentation and reporting to comply with NDIS and provider frameworks.

Childcare Educator

Kindikids PTY LTD
Edensor Park, NSW
01.2020 - 10.2021
  • Assessed and documented children's learning progress, aligning with Early Years Learning Framework (EYLF) and National Quality Standards to support individual development.
  • Organised learning environments and resources to enhance engagement and ensure safety for children aged 6 months to 5 years, fostering a positive learning atmosphere.
  • Maintained detailed documentation of children's developmental progress and learning outcomes, ensuring compliance with regulatory and framework requirements while facilitating effective stakeholder communications.

Retail Assistant

Kmart
Casula, NSW
05.2018 - 06.2020
  • Managed stock levels in the apparel department, improving sales performance.
  • Provided customer service by resolving enquiries, processing transactions, and assisting with product knowledge to align with company policies.
  • Worked with team members to achieve sales targets and uphold store presentation standards, contributing to overall store performance.
  • Assisted in the daily operations of a high-volume retail environment, ensuring shelves and displays were well-maintained and fully stocked.
  • Monitored stock levels, performed inventory checks, and supported accurate stock control and reporting procedures.

Skills

  • Government Administration & Office Support
  • Application Processing & Eligibility Assessment
  • Records & Database Management
  • Stakeholder & Client Communication
  • Legislative & Policy Interpretation
  • Time Management & Prioritisation
  • Problem Solving & Critical Thinking
  • Administrative Documentation & Reporting
  • Information Security & Confidentiality

Systems & Software

  • Microsoft Office Suite
  • SharePoint
  • TRIM
  • HOMES
  • Adobe Acrobat Pro

Certification

  • Certificate III in Early Childhood Education and Care – METS Training Services – 2020
  • Certified in Classic and Premade Volume Lash Extensions – February 2021
  • First Aid and CPR Certification

Timeline

Client Service Officer

Homes NSW - Housing Response Centre
02.2026 - Current

Support Worker

Hireup & Mable
07.2021 - 11.2022

Independent Support Worker

Sole Trader
01.2021 - 02.2026

Childcare Educator

Kindikids PTY LTD
01.2020 - 10.2021

Retail Assistant

Kmart
05.2018 - 06.2020

Similar Profiles

CREATE PROFILE
Olivia Bogic