Olivia Broadfoot
Tewantin,QLD
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at RACV City Club. Skilled in inventory management and exceptional at fostering teamwork, I excel in high-pressure environments, significantly improving service delivery. My adaptability and commitment to excellence have consistently elevated guest experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
RACV City Club
02.2024 - 04.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Food and Beverage Attendant
RACV Noosa Resort
06.2023 - 02.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Barista
Bean Theory
08.2022 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Retail Sales Assistant
Bunnings Warehouse
10.2020 - 01.2023
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales by offering advice on purchases and promoting additional products.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
Education
Bachelor Nursing And Midwifery - Nursing And Midwifery
Monash University
Melbourne, VIC10.2028
High School Diploma -
Good Shepherd Lutheran College
Noosaville, QLD11.2022
Skills
- Adaptability under pressure
- Reliability and punctuality
- Teamwork and Collaboration
- Customer Service
- Inventory
- Staff Leadership
- Guest service
Timeline
Food and Beverage Attendant
RACV City Club
02.2024 - 04.2024
Food and Beverage Attendant
RACV Noosa Resort
06.2023 - 02.2024
Barista
Bean Theory
08.2022 - 06.2023
Retail Sales Assistant
Bunnings Warehouse
10.2020 - 01.2023
Bachelor Nursing And Midwifery - Nursing And Midwifery
Monash University
High School Diploma -
Good Shepherd Lutheran College
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