Summary
Overview
Work History
Education
Skills
Strengths
Certification
hobbies
Professional References
Timeline
Generic

Olivia Craig

Wantirna South,VIC

Summary

Vastly experienced customer service professional demonstrating exceptional public relational and communication skills. Adept with over 6 years in diverse environments. I am eager to apply my friendly communication skills, desire to protect others and conflict resolution abilities to help maintain order in the community through Victoria Police.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Chemist Warehouse
04.2023 - Current
  • Provide customers with general advice and counselling regarding medications, side effects and outcomes.
  • Dispute resolution, conflict management and De-Escalation procedures.
  • Work collaboratively with the wider team to achieve mutual goals and performance outcomes.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Complete visual merchandising/marketing in line with promotional periods and company policies.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greet customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Buncher

KB Foliage
01.2021 - 04.2023
  • Efficiently bunching foliage for orders
  • Proven ability to learn quickly and adapt to new situations
  • Managed time efficiently in order to complete all tasks within deadlines
  • Excellent communication skills

Caterer

Self Employed, Gifted For You
01.2021 - Current
  • Running a business including creating a business page, interacting with customers, processing orders, assembling grazing boxes and tables and providing a wide variety of options to the customers to cater to their needs.

Food Delivery Driver

Doordash
05.2022 - Current
  • Provide excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Determined best routes for driving to customer sites, accounting for factors such as weather and road construction.
  • deliver food efficiently and safely

Casual

Silvercross
07.2022 - 02.2023
  • Sales for a premium brand
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
  • Processed customer transactions using cash register till
  • Assisted customers in selecting products best suited to needs

Supervisor

Augustus Gelatery
11.2019 - 02.2021
  • Mentored newly hired employees on operating equipment, safety and etiquette with serving customers.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Opening and closing store, interacting with customers, cleaning and restocking.

Casual

Est Living
01.2019 - 11.2019
  • Data entry, scheduling posts for social channels, admin duties

Casual

Precision Mail
01.2015 - 01.2019
  • Handline work- folding flyers/menus and assembling gift packs/show bags.

Education

High School Diploma -

Aquinas College
Ringwood, VIC
12.2018

Skills

  • Organised
  • Flexible
  • Reliable
  • Motivated
  • Dedicated
  • Hardworking
  • Responsible
  • Good communicator
  • Active listener

Strengths

  • Critical and analytical thinking, decision making and calm under pressure
  • Willing to put time and effort into things
  • Good leadership skills
  • Adaptable
  • Highly motivated and hardworking
  • Able to meet deadlines
  • Positive attitude
  • demonstrated ability to work in a team or autonomously efficiently

Certification

Food Handling

HLTAID011- Provide First Aid

hobbies

spending time with family and friends, cooking/catering, basketball, gym, Ju-Jitsu, travelling. 

Professional References

Available upon request.

Timeline

Pharmacy Assistant

Chemist Warehouse
04.2023 - Current

Casual

Silvercross
07.2022 - 02.2023

Food Delivery Driver

Doordash
05.2022 - Current

Buncher

KB Foliage
01.2021 - 04.2023

Caterer

Self Employed, Gifted For You
01.2021 - Current

Supervisor

Augustus Gelatery
11.2019 - 02.2021

Casual

Est Living
01.2019 - 11.2019

Casual

Precision Mail
01.2015 - 01.2019

High School Diploma -

Aquinas College

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Olivia Craig