Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Smith

Spring Farm

Summary

Dynamic retail professional with experience at Target, excelling in effective communication and visual merchandising. Proven ability to enhance customer satisfaction through attentive service and conflict resolution. Skilled in maintaining an organized sales floor and adept at multitasking in fast-paced environments, ensuring optimal product presentation and customer engagement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Assistant

Target
08.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Crew Member

McDonalds
09.2020 - 05.2023
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

Bachelor of Nursing - Health Sciences

University of Wollongong
Wollongong, NSW
11-2027

Skills

  • Effective communication
  • Visual merchandising
  • Hospitality and accommodation
  • Cash register operation
  • Sales floor organization
  • Complex Problem-solving
  • Conflict resolution techniques
  • Multitasking
  • Customer assistance
  • Complaint handling
  • Basic first aid
  • CPR

Certification

  • First aid certifcate

Timeline

Retail Assistant

Target
08.2023 - Current

Crew Member

McDonalds
09.2020 - 05.2023

Bachelor of Nursing - Health Sciences

University of Wollongong

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Olivia Smith