Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ollie Mcclelland

Warburton,VIC

Summary

A driven and enthusiastic young professional with a diverse skill set spanning various disciplines, I bring a keen passion for hands-on learning and outdoor activities to the forefront. With a robust foundation in hospitality, guest services and vehicle transportation, I am eager to leverage my multi-faceted expertise in contributing to the dynamic environment of resorts and outdoor facilities. Known for my proactive approach and adaptability, I thrive in challenging and fast-paced settings, where I can apply my strong interpersonal skills and commitment to delivering exceptional guest experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Innocent Bystander
04.2024 - Current
  • Following my return to Melbourne I resumed my previous job at Innocent Bystander, I also cross trained to take on some different roles.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.

F&B Attendant/Barista/Day Porter

Kingfisher Bay Resort
09.2023 - 04.2024
  • My role at KBR Included a mix of Bartending in the evening and Being the main breakfast Barista. I thrive in the busy chaotic environment of the morning rush.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Trained new staff members on company policies and procedures.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Counted cash from tills and wrote reports at end of night.
  • Enhanced customer satisfaction by providing efficient and courteous service.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.

Traffic Controller

Brennan Contracting
05.2023 - 08.2023
  • Communicated with team members using hand signals and radios.
  • Assembled signs and cones to direct traffic through construction sites.
  • Controlled pedestrian movements to prevent intrusion into work zones.
  • Routed traffic around construction sites for worker and driver safety.
  • Given responsibility of organising and driving Traffic Ute

Bartender

Innocent Bystander
11.2022 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Mechanic Assistant

Veloce Automotive
01.2023 - 04.2023
  • Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
  • Cleaned and organized work areas, tools and equipment to support productivity.
  • Promoted shop safety by cleaning work areas and removing hazardous materials.
  • Tested vehicles after repairs to verify performance, safety and functionality.

Bartender

The Alpine Retreat Hotel
05.2022 - 11.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Face-to-Face Fundraiser

Fortitude Fundraising
02.2022 - 04.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Food Production Worker

Ricci's Bikkies
03.2020 - 12.2021
  • Worked in production to improve efficiency.
  • Broke down, cleaned and sanitized work stations at end of shift.
  • Prepared and built food items according to standardized recipes and directions.
  • Stored food properly by adhering to food safety policies and procedures.
  • Adhered to company safety policies and procedures for proper food safety and sanitation.
  • Set up work stations, prep tables, service counters and steam tables.
  • Selected and measured or weighed ingredients using English or metric measures and balance scales.

Landscape Gardener

The Grasscutters Garden Maintenance
01.2019 - 12.2019
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
  • Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas.

Education

Certificate III - Non-emergency Patient Transport

Swinburne University of Technology
Melbourne, VIC
07.2024

Certificate - First Aid Certificate (Level 2)

Swinburne University of Technology
Melbourne, VIC
07.2024

Traffic Control

Star Training
Melbourne
04.2023

RSA

CFT Training
03.2022

Construction Induction Training

Star Training
05.2021

Skills

  • Active Communication
  • Adaptability
  • Effective Communicator
  • People-Person
  • Work Well In Fast-Paced Environments
  • Drive to Improve and grow
  • Upselling strategies

Certification

First Aid

RSA Certificate

White Card

Manual Driver's License

Traffic Control Tickets

References

Isabella Whitelaw - Manager 

Innocent Bystander

i_whitelaw@innocentbystander.com.au

0438221273


Juli Kauffman - Manager 

Kingfisher bay resort 

juli.kauffman@kingfisherbay.com

0412232173


Timeline

Food and Beverage Attendant

Innocent Bystander
04.2024 - Current

F&B Attendant/Barista/Day Porter

Kingfisher Bay Resort
09.2023 - 04.2024

Traffic Controller

Brennan Contracting
05.2023 - 08.2023

Mechanic Assistant

Veloce Automotive
01.2023 - 04.2023

Bartender

Innocent Bystander
11.2022 - 05.2023

Bartender

The Alpine Retreat Hotel
05.2022 - 11.2022

Face-to-Face Fundraiser

Fortitude Fundraising
02.2022 - 04.2022

Food Production Worker

Ricci's Bikkies
03.2020 - 12.2021

Landscape Gardener

The Grasscutters Garden Maintenance
01.2019 - 12.2019

Certificate III - Non-emergency Patient Transport

Swinburne University of Technology

Certificate - First Aid Certificate (Level 2)

Swinburne University of Technology

Traffic Control

Star Training

RSA

CFT Training

Construction Induction Training

Star Training

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