Pamela Godfrey
Kariong,NSW
Summary
Outgoing Club operations Attendant elevating guest expectations by offering first-class service and promoting activities available at the club. Offering proven guest service and cash handling experience in fast-paced environment within a medium club size space. Performs shift requirements in adherence to rules and safety procedures.
20 plus years in Customers Service by customer facing & in a call centre environment. Winner of many service awards throughout my career.
Overview
2
2
years of professional experience
Work History
Casual Operations Attendant
Ettalong Diggers
10.2021 - Current
- Provide exceptional customer service to our patrons in the bar, bistro gaming & function areas.
- Prepare and serve a variety of beverages, including alcoholic and non-alcoholic drinks.
- Operate Keno gaming machines and assist customers with Keno gaming-related enquiries.
- Handle cash transactions accurately and efficiently.
- End of shift balance of till and shift report for bar & Keno gaming transactions.
- Set up and pack down of bars including cleaning
- Replenish stock Drinks/glasses/other bar consumables
- Operate glass cleaning/recycling machines
- Clearing tables & club areas of glasses, plates, food and general rubbish
- Disposal of Rubbish including glass & Organic products
- Cleaning Club area's eg tables, chairs, poker machines and gaming areas
Education
NSW Responsible Conduct of Gameling
Online
10.2021
NSW Responible Servie of Achohol
Central Coast Leagues Club
09.2021
Skills
- RSA - NSW Competency Card
- RCG - NSW Competency Card
- Keno operations
Courses completed for hospitality
- How to Pour a Beer
- Food Handler- Basic Training
- Bullying & Harassment for Employees V1
- Manual Handling for Hospitality
- Armed Robbery Safety V1
- Problem Gambling Awareness Course - Betsafe
Timeline
Casual Operations Attendant
Ettalong Diggers
10.2021 - Current
NSW Responsible Conduct of Gameling
Online
NSW Responible Servie of Achohol
Central Coast Leagues Club
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