Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Parag Anand

Melbourne,VIC

Summary

A highly motivated and enthusiastic university graduate, with an extensive knowledge and experience in fraud, transaction monitoring, risk management, home lending, customer service, administration, as well as in other banking sector. Seeking to build a career with the corporate world in an industry with committed & dedicated people and to work where the skills and education can be utilized for the development of the organisation.

Overview

7
7
years of professional experience

Work History

Fraud Analyst

NAB
08.2023 - Current
  • Monitoring real-time transactions and account activities to detect and prevent fraudulent activities such as unauthorized account access, identity theft, unauthorised payment fraud.
  • Utilising advanced data analytic tools and fraud detection systems such as PEGA, Proactive Risk Manager (PRM) and NABOne to identify and investigate suspicious activities, transactions, and patterns indicative of fraudulent behaviour.
  • Assessing the risk associated with various transactions, accounts, and customers to determine the likelihood of fraudulent activity and implement appropriate risk mitigation strategies.
  • Assisting in the development and implementation of fraud prevention policies, procedures, and controls to mitigate risks and enhance the bank's overall security posture.
  • Preparing detailed reports on suspected fraudulent activities, including findings from investigations, trends analysis, and recommendations for mitigating risk and improving fraud prevention measures.
  • Providing support to customers who have been affected by fraudulent activities, including assistance with account recovery, fraud resolution, and fraud prevention education.
  • Collaborating with internal stakeholders such as compliance, risk management, and legal teams to ensure alignment of fraud prevention efforts with regulatory requirements and industry best practices.

Complex Lending Solutions Associate - B&PB

NAB
11.2022 - 08.2023
  • Analysing customer data such as financial statements to determine level of risk involved for extending credit.
  • Performing credit analysis, financial modelling and interpretation of customers financial information.
  • Facilitating lending decision by applying bank lending policy, product guidelines and high level of attention to detail in assessing applicants supplied details.
  • Using advanced software such as eBOBS, LOIS, and Dealpoint to prepare documents, reports, and presentations.
  • Monitoring pipelines to track and log status of loans.
  • Determining customer risk ratings and debt servicing to check the creditworthiness for a business by DST tool.
  • Reviewing credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Creating and preparing or assist in the creation and preparation of Commercial, Business and Consumer lending submissions for annual review.
  • Using case manage applications using NAB universal workflow (NUW) with contact point accountability for any matters required to progress customer applications though the value chain to deliver exceptional customer outcomes.
  • Performing Credit analysis, financial modelling and interpretation of customers’ financial information.
  • Reviewing new prospect KYC documents to meet requirements and determine business model risk.


Home Loan Service Specialist

Commonwealth Bank
09.2021 - 11.2022
  • Log and track all customer inbound and outbound interactions and ensured follow ups are managed in an efficient and effective manner.
  • Analysed current trends in home lending market and providing appropriate solutions.
  • Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
  • Adjusted end-to-end KYC process needs to align with workforce capabilities.
  • Built long-lasting relationships with customers and business partners by displaying professional credibility and confidence.
  • Accessed and switched existing home loans to interest only based on serviceability and assessment.
  • Identified and understand customer's objective and goals using effective questioning techniques and referral of complex financial needs to appropriate specialist within Bank when necessary.
  • Used Commsee and Red-roof integrated system in updating customers home loan type and adjusting interest rates.
  • Accessed and switching existing home loans to interest only based on serviceability and assessment.
  • Ensured customer's application are compliant and delegated security checks are undertaken in the diligent manner.

Customer Service Specialist

Telstra Partner Store
06.2017 - 08.2021
  • Built key relationship with both internal and external customers.
  • Provided business accounts with latest information, including new product information, delivery time frames, account/credit information, special sales/promotions & expected time of arrival
  • Provided administrative and diary support, including coordination and scheduling of staff meetings.
  • Supported Store Manager in tracking and managing store expenditure and maximizing stores gross profit.
  • People management and provided training, guidance and support to new joiners in navigating complex service systems like Siebel and Console.
  • Coordinated effective administrative process and systems, ensuring compliance to our stores policy and standard operating procedures including, cash handling, stock adjustments, transfers, and claims.
  • Continued to monitor compliance standards through regular auditing to achieve outstanding operational performance.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Graduate Diploma - Business, Banking and Finance

Monash University
Melbourne, VIC

Masters of Professional Accounting -

Holmes Institute
Melbourne, VIC

AFSL Tier 2

Kaplan Business School
11.2022

Skills

  • Mortgage Lending
  • Customer Service
  • Complaint management
  • Data Analysis
  • Training and Development
  • Complex Problem-Solving
  • Fraud Detection
  • Maintaining Confidentiality
  • Conducting Risk Assessments
  • New Process Implementation
  • Financial Document Review
  • Transaction monitoring

References

Available on request.

Timeline

Fraud Analyst

NAB
08.2023 - Current

Complex Lending Solutions Associate - B&PB

NAB
11.2022 - 08.2023

Home Loan Service Specialist

Commonwealth Bank
09.2021 - 11.2022

Customer Service Specialist

Telstra Partner Store
06.2017 - 08.2021

Graduate Diploma - Business, Banking and Finance

Monash University

Masters of Professional Accounting -

Holmes Institute

AFSL Tier 2

Kaplan Business School

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