Parul Bansal
Adelaide,SA
Summary
Experienced Worker with over 8 years of experience in different industries. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training. Motivated to learn, grow and excel in every industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Lending Connect Banker
Westpac Group
2022.06 - Current
- Developed and maintained strong customer relationships, providing exceptional service and advice. Maintaining a professional friendly interactions for the customers.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Educated customers on features and benefits of banking products and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Designed and implemented client feedback system to identify areas for improvement, leading to enhanced service delivery.
- Assisted customers with banking needs and inquiries by doing a banking review.
- Sorting out any Lending enquires for the customers.
- Established rapport with new clients to increase satisfaction and loyalty.
Senior Support Worker/ Office Support
Hills Community Options
2015.02 - Current
- Completed necessary reports and documentation on time and to specifications.
- Customer Service at high pace with everyday tasks for eg. Financial institutions, Doctors' and Nurses, Community workers, Families, Welcoming new customers etc.
- Supported office operations by expertly handling administrative needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with customers to understand needs and provide excellent service.
Underwriter
ICICI Prudential Life Insurance Company
2007.01 - 2008.12
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
Education
Certificate IV in Front Line Management - Business Management
Durban College
Adelaide, SADiploma of Social Studies - Community Services
AITT Melbourne
Melbourne, VIC12.2010
Skills
- Operational Support
- Financial Approvals
- Customer Satisfaction
- Data Entry
- Office Support
- Customer Support
- Scheduling Medical Appointments
- Administrative Support
- Customer Meeting Organization
- Recreational Activities
Photography, Cooking, Travel, Making new friends
In my free times these are some of my hobbies.
Additional Information
I am proudly a Australian Citizen. I hold a current full Drivers License and own vehicle.
Referees
Justin Kingsmill (Team Manager)
Bedford Park.
Marty Davies ( Former Team Manager)
Bedford Park
Timeline
Lending Connect Banker
Westpac Group
2022.06 - Current
Senior Support Worker/ Office Support
Hills Community Options
2015.02 - Current
Underwriter
ICICI Prudential Life Insurance Company
2007.01 - 2008.12
Certificate IV in Front Line Management - Business Management
Durban College
Diploma of Social Studies - Community Services
AITT Melbourne
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