Patricio Munoz
Morwell,VIC
Summary
Personable and compassionate individual with strong commitment to providing high-quality care and support. Knowledge of best practices in disability support and proficient in assisting with daily living activities and maintaining safe environment. Dedicated to enhancing well-being and independence of those in need through supportive and empathetic care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Self Employed
07.2024 - 01.2025
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Kitchen Hand
McDonald's
08.2020 - 11.2020
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Telemarketing Sales Representative
Infinite Success Group
02.2016 - 03.2016
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Sales Advisor
Club Demonstration Services at Costco
09.2015 - 01.2016
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Customer Service Representative (Work Placement)
Big W
06.2015 - 06.2015
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Tafe Gippsland
Morwell, VIC11-2025
High School Diploma -
RMIT University
Melbourne, VIC11-2018
No Degree - Certificate I in Employment Pathway
ARA Retail Institute
Melbourne, VIC06-2015
No Degree - Certificate II in Retail Services
ARA Retail Institute
Melbourne, VIC06-2015
No Degree - Certificate III in Business
ATEL
Melbourne, VIC11-2014
No Degree - Certificate III in Rural Operations
ATEL
Melbourne, VIC11-2014
Certification
- Victoria Driver's License
- First Aid Certification
- Responsible Services of Alcohol
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Disability Support Worker
Self Employed
07.2024 - 01.2025
Kitchen Hand
McDonald's
08.2020 - 11.2020
Telemarketing Sales Representative
Infinite Success Group
02.2016 - 03.2016
Sales Advisor
Club Demonstration Services at Costco
09.2015 - 01.2016
Customer Service Representative (Work Placement)
Big W
06.2015 - 06.2015
High School Diploma -
Tafe Gippsland
High School Diploma -
RMIT University
No Degree - Certificate I in Employment Pathway
ARA Retail Institute
No Degree - Certificate II in Retail Services
ARA Retail Institute
No Degree - Certificate III in Business
ATEL
No Degree - Certificate III in Rural Operations
ATEL
Similar Profiles
Elizabeth U'PrichardElizabeth U'Prichard
Fulltime Home Educator at Self EmployedFulltime Home Educator at Self Employed
Robert AndersonRobert Anderson
Independent Contractor at Self employedIndependent Contractor at Self employed
Katelyn Dawn MarnochKatelyn Dawn Marnoch
Certified Professional Coach at Self EmployedCertified Professional Coach at Self Employed