PAULA KOUTRAFOURIS
Miranda
Summary
- Maintained a well-groomed appearance and a can-do attitude, contributing to a dynamic and engaging environment.
- Cultivated a proactive approach to tasks, ensuring thorough engagement and investment in all projects.
- Focused on achieving defined goals by leveraging determination and proactive measures.
- Consistently applied full effort and focus to ensure successful completion of all assignments.
- Engaged in cooperative team dynamics and executed tasks independently to achieve project objectives.
- Demonstrated well-developed commercial acumen through comprehensive understanding of market dynamics and customer needs.
- Cultivated strong client liaison and relationship-building abilities through two decades of dedicated customer service experience.
- Leveraged proficiency in MS Word, Excel, internet applications, Pracsoft, and Medical Director to support administrative functions.
Overview
38
38
years of professional experience
Work History
Sportsgirl Casual
Sportsgirl Retail
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Practice Manager/Medical Receptionist
Premier Health
01.2010 - Current
- Proficient in Pracsoft and Medical Director.
- Fast and accurate typing skills.
- Monthly Rosters.
- Banking and end end of day balance.
- Booking patients, front of counter, filing, scanning and mailing.
- Patient Workcover/accounts.
- Dealing with Workcover Insurance and Institutions.
- Ensuring practice and staff are running smoothly on a daily basis.
- Pathology bookings.
- Patient and caring manner.
Store Manager
Events Fashion
01.2009 - 01.2010
- Ensuring stock is replenished daily by ordering stock from the warehouse and always having a full size range on the floor.Maximising sales by encouraging and motivating myself and my staff in a fun and continuously positive manner.
- Creating a consistent and effective workplace whereby the staff are all informed of marketing promotions within the company, and that they are always aware of current KPI's, marketing strategies and newly implemented structures and ideas.
- Ensuring Budgets are set and met on a weekly basis. In doing so, setting daily targets for myself and my staff and promoting fresh and new ideas consistantly to promote new business.
Store Manager/Merchandising Manager
Walter Withers Menswear
01.2004 - 01.2009
- Management of store autonomously, which involved organising and managing day-to-day running of store. ie sales, merchandising, ordering and purchasing stock.
- Daily sales and banking duties, including end of day sales analysis.
- Ensuring budgets were achieved consistently by constantly generating business via marketing strategies and merchandising my store, and four other stores.
- Development and review of system requirements and implementation issues.
Front Office Manager
Albert Heights Apartments
01.2000 - 01.2004
- Professional management of guests/clients.
- Setting and achievement of weekly and monthly budgets.
- Complete and sole management of office and administration functions.
- Strategic sales plans and marketing to specific markets successfully.
- Proactive business development by targeting specific industries/market segments ie: Hospitals, Health Care Professionals, Corporate market.
- Devises marketing programs that increased client patronage by 7-10%.
- Implementation of marketing strategies to ensure occupancy 90-100% daily.
- Increased awareness and occupation rates from rural sectors via efficient campaigns.
Part-Time Sales Assistant
Steven Madden Footwear
01.2000 - 01.2004
- Working between Chapel Street and DFO Essendon, casual/part-time hours in customer service.
- Merchandising both stores to ensure new stock is displayed in pivotal areas.
- Ensuring daily personal budget is always achieved.
- Maintaining regular clientele through personalised and professional customer service.
- Interviewing, hiring and training staff/ongoing supervision.
- Selling in stores and meeting weekly targets continuously.
- Responsible for buying from local and overseas suppliers.
Area Manager
Stature Menswear
01.1992 - 01.2000
- Sole Responsibility for 2 stores in the CBD vicinity.
- Primary liason with clients for a premium line of men's apparel and optimisation of relationships with key suppliers and customers.
- Scheduled and co-ordinated marketing strategies across Australia and implementation of sales campaigns.
- Responsible for all merchandising, staff, rosters, banking and accounts.
Sales Consultant/Manager
Aquila Shoes
01.1988 - 01.1992
- Responsible for sales of premium and imported men's footwear.
- Product ordering and liasing with suppliers locally and overseas.
- Meeting and surpassing weekly budgets.
- Bookwork, banking, transactions and customer service.
- Responsible for stock ordering and monitoring of all stores which allowed concise and accurate ordering from suppliers. This in turn reduced lead times for the availability of key lines of stock to customers.
Education
Business - HSC
01.1984
Skills
Customer service
Management and Business skills
Working well within a team and working confidently autonomously
Extremely hard working, punctual and loyal
Always willing to learn new tasks
Store management
POS
Typing
Timeline
Sportsgirl Casual
Sportsgirl Retail
03.2023 - Current
Practice Manager/Medical Receptionist
Premier Health
01.2010 - Current
Store Manager
Events Fashion
01.2009 - 01.2010
Store Manager/Merchandising Manager
Walter Withers Menswear
01.2004 - 01.2009
Front Office Manager
Albert Heights Apartments
01.2000 - 01.2004
Part-Time Sales Assistant
Steven Madden Footwear
01.2000 - 01.2004
Area Manager
Stature Menswear
01.1992 - 01.2000
Sales Consultant/Manager
Aquila Shoes
01.1988 - 01.1992