Paulina Karipa
Warnbro,WA
Summary
Dedicated to providing compassionate and empathetic service, ensuring positive patient experiences in diverse healthcare environments.
Experienced in managing patient appointments, handling patient inquiries, and maintaining electronic health records, including familiarity with medical terminology.
Strong collaborative skills, with a positive attitude, to enhance front office operations and team dynamics.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Pramana Medical Centre
Gosnells, WA
08.2024 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Processed patient registrations and updated medical records accurately.
- Coordinated with healthcare providers to ensure seamless patient flow.
- Assisted patients with billing inquiries and insurance verification processes.
- Maintained front desk operations, ensuring a welcoming environment for patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Ordered office supplies as needed to maintain inventory levels.
- Processed referrals for specialist care when requested by physicians or patients.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
GP Services Program Administration
360 Health + Community
Welshpool, WA
08.2017 - 07.2024
- Maintained records for all GP Services staff, including training, roster management and timesheet approval.
- Assisted in the accreditation process for general practice and 360 Health + Community as a whole.
- Processed internal and external referral patient information in accordance with company confidentiality processes.
- Provided mobile clinic Outreach triage and non-clinical patient support under GP supervision.
- Collation of appropriate patient information to facilitate NPSM, NDIS and DSP applications.
- Collate, review, input and extract data from clinical software (Best Practice) database system.
- Coordinated the scheduling of staff training, meetings, prepared agendas, materials and took minutes.
- Organised fleet vehicle maintenance including compliance servicing of medical equipment.
- Liaised with Specialist support services with client appointments and follow-up.
Mental Health Intake Team Leader
360 Health + Community
Bentley, Perth
03.2016 - 08.2017
- Lead the mental health intake team and co-ordinate service delivery.
- Management of intake team including recruitment, training, co-ordination and performance management
- Management of waitlist and facilitating access to internal services, including determination of appropriate funding streams.
- Co-ordinate consult scheduling for clinicians and specialists to meet client demand and program KPI's.
- Provide intake support services and feedback regarding intake process to clinicians and practitioners
- Liaise with referrers including General Practitioners to facilitate the delivery of services to all referrals.
- Monitor waitlist and identify risk due to demand.
Reception Team Leader
360 Health + Community
Guildford, WA
07.2014 - 03.2016
- Co-ordinate smooth delivery of health services across all sites at 360 Health + Community.
- Ensure effective management of reception team, clinicians/specialists appointment bookings including billing processes.
- Liaise with clinical intake team leaders to optimise referral flow and ensure appropriate billings for services through funding streams.
- Provide administrative support to clinicians including client bookings, file preparation, correspondence, and data input.
- Manage reception staff recruitment training, rostering and timesheets
- Undertake risk audits and drills at site level as Lead Fire Warden as directed by Clinical Governance, Quality, Risk & Compliance Manager.
- Oversee Fleet vehicle allocation, and servicing.
- Co-ordinate all site maintenance requirements, by conducting regular safety audits to identify need and ensuring compliance with OSH protocols.
- Monitoring of site security systems including allocation of building access and maintenance of staff access key/swipe data base, including security on-call duties.
Executive Support Officer
Perth Central & East Metro Medicare Local [PCEMML]
Guildford, WA
10.2012 - 07.2014
- Provision of secretarial support and administrative services to General Manager, Primary Care Programs (GMPCP) and the General Manager, Planning & Partnerships (GMP&P)
- Maintenance of Contract Management System and assist with Contract management procedures.
- Maintained General Managers diaries, correspondence, processing of purchase requisitions and credit card expenditure and reconciliation
- Provided secretarial support to the PCEMML Membership & Policy, maintaining membership data base, and Clinical Governance Management Committee including compilation and distribution of meeting agendas, minutes and contract signatories.
- Coordinated catering, and guest logistics for internal/external stakeholder/staff meetings and functions.
- Coordinated travel and accommodation arrangements for all Executive Management Team.
- Researched and compiled data to produce operational reports for executive management team.
Administration Officer
Perth Primary Care Network (PPCN)
Guildford, WA
04.2012 - 10.2012
- Perform professional first point of contact client service, along with provision of internal administrative and practical support to all program staff.
- General administrative and clerical support for clinicians.
- Manage appointment arrivals, invoicing, billing for all clinician consultations.
- Manage the organisation switchboard, directing all internal and external calls appropriately
- Collect, review, input and extract data from clinical software systems and databases, following client confidentiality policy and procedure.
- Scheduling of new appointments and re-appointing cancellations.
- Monitoring and scheduling of consulting rooms.
Education
Diploma of Nursing - General Nursing
Taranaki Base Hospital School of Nursing
New Plymouth, New ZealandSkills
- Team collaboration for client outcomes
- Handled confidential patient and business information with discretion and professionalism
- Medical records management
- Patient scheduling, including specialist clinic preparation
- Supported patients with mental health issues, providing emotional support and reassurance
- Calmed distressed and aggressive patients, extracted critical information for doctors, in a safe professional and empathetic manner
REFERREES
- Sandy, Thomas, Facilities & Property Manager, 0459 875 574
- Suraj, Adhikari, Manager Psychosocial Services, 0475 781 135
- Teresa, Cheesman, Registered Nurse, 0432 827 900
- Philip, Langley, Corporate Services Manager, 0405 261 339
- Ashwini Sagaren, Senior Medical Receptionist, 0478 945 433
- Corrina Dearing, Senior Medical Receptionist, 0404 930 505
Accomplishments
- One Life– Gatekeeper Training Suicide Prevention.
- AIM– Taking minutes and preparing agendas.
- WAAMH– Mental Health Communication Skills.
- SJA – First Aid/Cardio Resus/Basic Emergency Life Support
- Pinnacle– Lead Fire Warden Training
- Cultural Orientation for Health Professionals
- MAYBO– Managing Conflict & Challenging Behaviours.
- WAPHA– Effective Communication Strategies for Better Health Outcomes.
- CBD – First Aid/Cardio Resus/Basic Emergency Life Support.
- MHFA – Mental Health First Aid
- Pinnacle– Fire Warden Training
Timeline
Medical Receptionist
Pramana Medical Centre
08.2024 - Current
GP Services Program Administration
360 Health + Community
08.2017 - 07.2024
Mental Health Intake Team Leader
360 Health + Community
03.2016 - 08.2017
Reception Team Leader
360 Health + Community
07.2014 - 03.2016
Executive Support Officer
Perth Central & East Metro Medicare Local [PCEMML]
10.2012 - 07.2014
Administration Officer
Perth Primary Care Network (PPCN)
04.2012 - 10.2012
Diploma of Nursing - General Nursing
Taranaki Base Hospital School of Nursing