Pauline Jackson
Werrington, NSW,NSW
Summary
Proactive and adaptable, I excelled at the Red Cross Retail Store, enhancing customer loyalty and satisfaction through expert merchandise displays and efficient problem-solving. Achieved sales goals by mastering inventory management and upselling techniques, contributing significantly to store performance. My professionalism and reliability stood out, making me a valued team member.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Red Cross
06.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Resolved customer complaints professionally, maintaining a positive brand image.
Education
Bachelor of Science - Practical Nursing
TAFE NSW
NSW01-1998
Skills
- Flexible schedule availability
- Retail transactions processing
- Conflict resolution techniques
- Upselling strategies
- Inventory management proficiency
- Sales target achievement
- Store maintenance know-how
- Problem-solving abilities
- Multitasking
- Store operations
- Time management abilities
- Stock replenishment
- Reliability
- Adaptability
- Professionalism
- Sales Training
- Visual Merchandising
- Sales floor organization
- Sales expertise
- Merchandise displays
- Purchase Orders
- Pricing strategy
- Manage inventory
- Sales goals achievement
- Money Management
Timeline
Retail Assistant
Red Cross
06.2021 - Current
Bachelor of Science - Practical Nursing
TAFE NSW
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