Penina Vakavosiga
Broome,Australia
Summary
Enthusiastic Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Cable Beach Club Resort & Spa (SWP Program)
Broome, Australia
03.2021 - 09.2022
- Enforced company cleanliness standards in guest rooms and public spaces
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Advised front desk about cleaned and inspected rooms ready for occupation
- Prioritized rooms and spaces requiring immediate attention
- Attended staff meetings and communicated company policies and priorities to staff
- Conducted in-service training and orientation for new employees
- Filled in as housekeeper during staff shortages to keep operations ahead of demand
- Inspected completed work to assess the quality of each team member's performance
- Maintained the cleaning supplies necessary to meet expected work demands
- Identified opportunities to improve services and increase the efficiency of operations
- Enforced work policies with the team and relayed updated procedures to help the team be more efficient and successful
- Organized effective work schedules to help the team cover all cleaning needs
- Taught staff how to safely and accurately use and maintain the team's equipment
- Coordinated with the maintenance team and building managers to deliver efficient service and minimize disruptions
- Investigated and quickly resolved problems with cleaning service or team member's performance
- Noted conditions requiring maintenance attention, damaged furniture, or equipment in disrepair
- Readied rooms promptly by maintaining list of prospective checkouts
- Kept records of work assignments, documented personnel actions and issued periodic reports.
Housekeeping Room Attendant
Cable Beach Club Resort & Spa (SWP Program)
Broome, Australia
04.2019 - 12.2019
- Completed required paperwork within anticipated timeframes
- Coordinated logistics and delivery of room turnover, nightly turndown and minibar restocking services
- Cleaned rooms on assigned list within scheduled shift, adhering to turnaround timeframes by room type
- Handled cleaning of office spaces, hallways and lobby
- Cross-trained to assist with laundry and other hotel roles
- Reported maintenance-related issues identified in rooms or public spaces to executive housekeeper
- Replaced room amenities, literature, and complementary food and beverage items to match brand standards
- Helped guests navigate self-service platforms and mobile applications for optimal service
- Proposed ideas or found ways to improve housekeeping services, systems, and procedures
- Inventoried cart at the beginning and end of each shift and documented missed items for supervisor
- Demonstrated appropriate and safe use of tools and chemicals
- Disinfected equipment and supplies using germicides or steam-operated sterilizers
- Prepared units for show by performing a full cycle of cleaning duties
- Maintained health standards by consistently cleaning corridors, restrooms, and other high-traffic areas
- Trained new employees regarding cleaning procedures, equipment operation, and industry standards
- Immediately reported found items to management and contacted rightful owners
- Monitored supply levels of paper towels, soap, and linens and notified supervisors of shortages
- Washed linens, blankets, and draperies before and after guest visits
- Cleaned and shined windows, countertops, and fixtures to maintain a professional appearance
- Carried linens, towels, personal care items, and cleaning supplies using wheeled carts
- Communicated with supervisors regarding faulty, worn, or malfunctioning cleaning equipment
- Coordinated cleaning schedules and cycled through rooms according to guest needs.
Housekeeping Room Attendant
Cable Beach Club Resort & Spa (SWP Program)
Broome, Australia
03.2018 - 09.2018
- Cleaned rooms on assigned list within scheduled shift, adhering to turnaround timeframes by room type
- Coordinated logistics and delivery of room turnover, nightly turndown and minibar restocking services
- Handled cleaning of office spaces, hallways and lobby
- Inventoried cart at the beginning and end of each shift and documented missed items for supervisor
- Reported maintenance-related issues identified in rooms or public spaces to executive housekeeper
- Replaced room amenities, literature, and complementary food and beverage items to match brand standards
- Cross-trained to assist with laundry and other hotel roles
- Helped guests navigate self-service platforms and mobile applications for optimal service
- Prepared units for show by performing a full cycle of cleaning duties
- Carried linens, towels, personal care items, and cleaning supplies using wheeled carts.
Housekeeping Room Attendant
Cable Beach Club Resort & Spa (SWP Program)
Broome, Australia
03.2017 - 09.2017
- Cleaned rooms on assigned list within scheduled shift, adhering to turnaround timeframes by room type
- Coordinated logistics and delivery of room turnover, nightly turndown and minibar restocking services
- Handled cleaning of office spaces, hallways and lobby
- Inventoried cart at the beginning and end of each shift and documented missed items for supervisor
- Reported maintenance-related issues identified in rooms or public spaces to executive housekeeper
- Replaced room amenities, literature, and complementary food and beverage items to match brand standards
- Cross-trained to assist with laundry and other hotel roles
- Helped guests navigate self-service platforms and mobile applications for optimal service
- Prepared units for show by performing a full cycle of cleaning duties
- Carried linens, towels, personal care items, and cleaning supplies using wheeled carts.
Elderly Caregiver
Private Owned
Savusavu, Fiji
01.2016 - 02.2017
- Helped clients with bathing, dressing, and grooming to avoid skin breakdown and infections
- Built strong rapport with patients to provide stable and supportive care system
- Observed patient physical condition and monitored diet and exercise habits
- Promoted independence to help clients accomplish basic daily living skills
- Performed household chores to promote cleanliness, safety, and livability
- Assisted clients with moving in and out of beds, baths, wheelchairs, and automobiles
- Cultivated social interaction through reading, games, and community activities
- Provided physical and emotional support to patients and families while delivering services to patients with terminal conditions
- Observed self-administration of medications to adhere to medication regimen.
Housekeeping Room Attendant
Koro Sun Resort
Koro, Fiji
03.2014 - 11.2015
- Cleaned rooms on assigned list within scheduled shift, adhering to turnaround timeframes by room type
- Handled cleaning of office spaces, hallways, and lobby
- Coordinated logistics and delivery of room turnover, nightly turndown, and minibar restocking services
- Cross-trained to assist with laundry and other hotel roles
- Helped guests navigate self-service platforms and mobile applications for optimal service
- Proposed ideas or found ways to improve housekeeping services, systems, and procedures
- Replaced room amenities, literature, and complementary food and beverage items to match brand standards.
All Rounder (Housekeeping/Food & Beverage)
Naveria Height Lodge
Savusavu, Fiji
06.2009 - 04.2011
- Cleaned and serviced housekeeping equipment and replenished supply inventory
- Provided Cardiopulmonary Resuscitation
- Provided Basic Emergency Life Support
- Restaurant Service
- Cleaned rooms on assigned list within scheduled shift, adhering to turnaround timeframes by room type
- Handled cleaning of office spaces, hallways, and lobby
- Coordinated logistics and delivery of room turnover, nightly turndown, and minibar restocking services
- Cross-trained to assist with laundry and other hotel roles
- Helped guests navigate self-service platforms and mobile applications for optimal service
- Replaced room amenities, literature, and complementary food and beverage items to match brand standards
- Deep-cleaned floors by routinely performing shampooing, waxing, and buffing tasks
- Communicated with supervisors regarding faulty, worn, or malfunctioning cleaning equipment
- Monitored supply levels of paper towels, soap, and linens and notified supervisors of shortages
- Dusted counters, vacuumed floors, and removed trash from guest rooms
- Removed trash from hallways, rooms, and common areas daily
- Maintained adequate supplies of clean glassware, dishes, and trays
- Stocked and replenished serving lines and condiment stands with disposable utensils, sauce packets, and beverage cups
- Communicated pleasantly and professionally to deliver exceptional customer service to patrons
- Cleaned kitchen equipment, glasses, and silverware to minimize infection and cross-contamination risks
- Prepared and served a wide variety of common bar cocktails at private events and concession stands
- Selected optimal products for floor maintenance, carpet care, window treatments, and deep cleaning
- Dusted and polished furniture, appliances, and electronics
- Swept, mopped, and vacuumed common areas and wiped down surfaces
- Sanitized kitchen surfaces, washed dishes, and organized cookware
- Prepared rooms and common areas for events by moving chairs, tables, and furniture
- Maintained safety standards by wearing gloves and protective clothing
- Moved supplies, linens, and consumables to appropriate rooms.
Education
Savusavu Secondary School
Labasa Primay School
Natadra District School
Skills
- Quality Assurance
- Performance Evaluation
- Customer Service
- Motivation
- Motivate Staff
- Resolve Complaints
- Improve Team Performance
- Problem-Solving
- Employee Training
- Health and Safety Compliance
Languages
- English
- Conversational Fijan
- Fluent
Awards
- Cable Beach Club Resort & Spa- Service Award 2022
- Cable Beach Club Resort & Spa- Malama Certificate 2022
Reference
Sasha Kraft:0456368200
Email:Sashasamui@gmail.com
- Emma Ralston
Hobbies and Interests
- Socializing
- Meeting new people
- Singing
- Listening to music
Timeline
Housekeeping Supervisor
Cable Beach Club Resort & Spa (SWP Program)
03.2021 - 09.2022
Housekeeping Room Attendant
Cable Beach Club Resort & Spa (SWP Program)
04.2019 - 12.2019
Housekeeping Room Attendant
Cable Beach Club Resort & Spa (SWP Program)
03.2018 - 09.2018
Housekeeping Room Attendant
Cable Beach Club Resort & Spa (SWP Program)
03.2017 - 09.2017
Elderly Caregiver
Private Owned
01.2016 - 02.2017
Housekeeping Room Attendant
Koro Sun Resort
03.2014 - 11.2015
All Rounder (Housekeeping/Food & Beverage)
Naveria Height Lodge
06.2009 - 04.2011
Savusavu Secondary School
Labasa Primay School
Natadra District School
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