PHETMANI VATTASO
Sydney,NSW
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. An attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Waitress
Holy Basil
09.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
All Rounder
Fullmoon Thai Restaurant
01.2023 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor Degree - Business Marketing
Torrens University Australia
Sydney, NSW05.2026
Skills
- Customer Service
- Safe Food Handling
- Guest Relations Management
- Order Accuracy
- Item Promotion
- Sales Techniques
- Table Setting Knowledge
- Cash Handling
- Supply Restocking
- Performance Improvement
- Sales Expertise
- Upselling
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Languages
French
Native or Bilingual
Thai
Native or Bilingual
English
Native or Bilingual
Laos
Native or Bilingual
Timeline
Waitress
Holy Basil
09.2023 - Current
All Rounder
Fullmoon Thai Restaurant
01.2023 - 07.2023
Bachelor Degree - Business Marketing
Torrens University Australia
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