Phoebe Huang
Moorebank,NSW
Summary
I am a reliable, hardworking and highly-motivated employee that desires to take on new challenges. Always looking forward to learning new processes and developing new skills that will shape overall organisational success. Due to previous working experience and exceptional interpersonal skills, working in a team setting is never a problem. Always devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Gaming Attendant
Greenfield Tavern
Greenfield Park, NSW
03.2023 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Monitored the gaming area to ensure compliance with state laws and regulations.
- Handled cashier duties including accepting payments from customers, giving out change, and balancing the cash drawer daily.
- Responded quickly to customer complaints or special requests in a professional manner.
Cashier
Golden Sun BBQ
Hurstville, NSW
12.2021 - 03.2023
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Delivered high level of customer service to patrons using active listening and engagement skills.
Customer Service Representative
EPAK
Minto, NSW
10.2021 - 12.2021
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Brand Ambassador
G-Star Raw
Liverpool/Macarthur Square, NSW
09.2019 - 06.2020
- Promoted positive company image through exceptional customer service experiences
- Place orders, process transactions, following up with KPIs and monetary goals with the aid of POS systems and a range of Microsoft software
- Stayed on top of industry-related topics, trends and tools to impact social growth and engagement.
Bakery Assistant
85C Bakery Franchise
Cabramatta, NSW
11.2015 - 03.2016
- Provided excellent customer service to foster satisfaction and loyalty
- Arranged baked goods in attractive displays inside bakery cases to increase visibility and sales.
Education
Diploma of Aviation -
Sydney Flight College
04.2021
Bachelor of Business (Marketing) -
Western Sydney University
06.2020
High School Certificate -
East Hills Girls Technology High School
12.2018
Skills
- Customer Service
- POS Systems
- Cash Handling
- Cleaning and Sanitizing
- Customer Relations
- Cooperative Attitude
- Honest and Dependable
- Drink Preparation
- Attention to Detail
- Team Collaboration
Certification
- RCG/RSA
- Provisional Driver's Licence
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Elementary
Timeline
Bar Gaming Attendant
Greenfield Tavern
03.2023 - Current
Cashier
Golden Sun BBQ
12.2021 - 03.2023
Customer Service Representative
EPAK
10.2021 - 12.2021
Brand Ambassador
G-Star Raw
09.2019 - 06.2020
Bakery Assistant
85C Bakery Franchise
11.2015 - 03.2016
Diploma of Aviation -
Sydney Flight College
Bachelor of Business (Marketing) -
Western Sydney University
High School Certificate -
East Hills Girls Technology High School
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