Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Tools And Frameworks
Awards
Languages
Timeline
Generic
Poomahal Vengatesan

Poomahal Vengatesan

Epping,Australia

Summary

Seasoned Senior Project / Delivery Manager | Agile Scrum Master with a proven track record of delivering complex projects through the implementation of Agile methodologies. I bring a unique blend of strategic vision, technical acumen, and leadership prowess to every endeavor. My expertise lies in spearheading high-impact initiatives, leading cross-functional teams, results-driven approach, Agile Implementation, Project Management, IT Process Improvements, Resource and Quality Management. Experienced in handling major programs in both Public and Private sectors, covering diverse lines of business including Customer Service, Mortgages, Core Banking, Everyday Banking, and Business Lending. As an Agile Coach, I successfully led the migration from Gem2 framework to Deltax framework, implemented a growth mindset approach and coached teams on how to continuously learn and improve their Agile competencies. Proficiently organized and facilitated Daily scrum, sprint reviews, retrospectives, sprint, and release planning. Collaborated closely with product owner on backlog grooming to keep product backlog relevant and prioritizes, ensuring acceptance criteria were agreed upon and stories were ready for pointing. Skilled in key PMO practices such as Project detailed planning, Progress Monitoring and status reporting, Project Financial Management, Managing Project internal and external dependencies, Stakeholder Collaboration, Project Risk management, Quality assurance, Technology Integration and Innovation, Continuous Improvement Initiatives etc. Practicing Agile (Scrum), Iterative, Waterfall approaches and Onshore Offshore Model of Project Management and delivery. Expert in getting rid of impediments/Obstacles.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sr Project Manager | Delivery Lead

NSW Department of Customer Service
05.2023 - Current
  • Led end-to-end execution of critical Single Digital Front Door transformation HR Employee Relations project in ICT domain within 10 weeks, overseeing multidisciplinary team of professionals
  • This involved crafting comprehensive project plans, managing budgets, and ensuring adherence to strict timelines
  • Demonstrated myself as technical advisor of Service Now platform leveraging platform to optimize current case management processes of handling critical DCS employee case to single, secure and customer-centric platform
  • Implemented cutting-edge solutions that streamlined data collection, analysis, and reporting, resulting in marked improvement in overall operational efficiency for DCS People and Culture and GRA teams
  • Effectively liaised with key stakeholders, including P&C, senior management, and cross-functional teams, ensuring alignment of project objectives with organizational goals
  • This involved clear and concise communication, as well as adept stakeholder management skills
  • Identified potential roadblocks early and implementing mitigation plans to keep projects on track
  • Proactively resolved issues, fostering environment of agility and adaptability within project team
  • Successfully achieved project milestones within allocated budgets, consistently delivering results that exceeded P&C expectations
  • This included cost-effective procurement, resource allocation, and meticulous financial tracking
  • Ensured compliance with industry-specific standards, data protection regulations, and quality assurance protocols throughout project lifecycle, safeguarding integrity and confidentiality of sensitive information
  • Fostered culture of continuous learning and development within project team, providing mentorship and training opportunities to enhance individual and collective capabilities.

Sr. Project Manager | Delivery Manager | Agile Scrum Master

WESTPAC (TCS)
03.2020 - 05.2023
  • Developed collaborative environment to design and implement processes that leads to improved efficiency and deliver best practice approach
  • Handled key projects sizes of over 20 million AUD with different technology stacks as Microservices API, Salesforce, Mainframe, Teradata
  • Provided training and guidance on Agile methodologies, helping teams to develop necessary skills and knowledge to effectively implement Agile practices
  • These efforts resulted in improved team collaboration, increased efficiency, and successful completion of projects within tight deadlines
  • Remove sprint progress blockers and impediments for squads
  • Collaborated with cross-functional teams, including Product Owners, Developers, and QA Analysts, to identify and resolve project impediments
  • Provided regular updates and reports to stakeholders on project status, risks, and issues
  • Rolling out suitable performance measures and mechanisms for effective evaluation and reporting with Project Management Office
  • Accountable for PI planning for squads within Mortgage Village
  • Moved between agile and kanban approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures
  • Develop and monitor detailed project planning and control including IT activity planning and sequencing, resource planning, developing schedules and cost estimation, identifying risks, issues, and scope throughout project lifecycle
  • Streamlined ways of working by acting as Senior Project Manager /Scrum Master matching up with client SOWs
  • Managed team working on customer support services, Incident, Problem, release and change management ensuring 24x7 business continuity
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.

Sr. Project Manager | Agile Scrum Master

Citibank NA (TCS)
02.2017 - 02.2020
  • Spearheaded Customer Offer program initiated by CEO, coordinating with more than 15 applications and successfully launched product within short span of 13 weeks which contributed CITI business to drove significant growth in deposits, mobile users, and CITI gold clients
  • Facilitated SCRUM ceremonies practicing Scrum on Scrums
  • Uplift agile practice by providing ongoing training and coaching to all participants in agile process
  • Encouraged team cohesion, overcoming impediments and hurdles leading to productivity and faster innovation
  • Effectively tracked team's progress, including burn down, velocity, and release forecasting.

Sr. Project Manager | Scrum Master

Citibank NA (TCS)
11.2015 - 01.2017
  • Manage Delivery Excellence initiative which involves conducting brainstorming sessions between different stakeholders from Business, Delivery, Support & Third-Party Data Centre
  • Gap Analysis & Identifying inefficiencies: Review entire Business and Delivery process flow and create proposal for Business and Delivery process modification that would result in tangible business outcomes
  • Provided risk assessments and program health reporting to Leadership team.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints

Project Lead

CITIBANK NA (TCS)
02.2012 - 10.2015
  • Led cross-functional teams focusing on business objectives to ensure project milestones were completed on time with desired results
  • Developed and introduced IT strategies to improve operational efficiency
  • Provide project progress reports and financial reports to stakeholders
  • Create SOP and other process documentation for team and stakeholders.

Software Engineer

SCB, GenRe, CITI Bank NA (TCS)
11.2007 - 01.2012
  • Joined as Fresher learning various aspects of software engineering in Banking, Re Insurance and growing into technical lead while working in Mortgage Lending program for CITI Bank NA
  • Improved software performance by identifying and resolving bottlenecks in code
  • Developed scalable and maintainable code, ensuring long-term stability of software

Education

Master of Science - Operations Research and Computer Applications

National Institute of Technology
Tiruchirapalli, Tamil Nadu, India
01.2007

Skills

  • Project / Program / Delivery / People Management
  • Scrum Methodology
  • Client Relationship and Vendor Management
  • Stakeholder Engagement
  • Change Management
  • IT Service Management
  • Quality Assurance and Process Improvement
  • Resource and Budget Management
  • Risk Management
  • Agile Methodologies (Scrum, Kanban, Lean)
  • Sprint Planning and Backlog Management
  • Team Facilitation and Empowerment

Accomplishments

  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Scrum Org - Professional Scrum Master II
  • ASCENT Leadership Workshop
  • ITIL foundation knowledge
  • Microsoft Certified Associate - ASP.NET 3 Framework
  • Oracle9i Database Certified
  • Certified in Mortgages, Payment, Cards, and Collections (TCS)

Tools And Frameworks

  • Process - Agile Scrum, Kanban, Scrum of Scrum, Hybrid delivery, SaFE, Waterfall.
  • Tools - Altus, Miro, JIRA, Service Now, MS Project, MS Power Point, MS Word, MS Excel, Confluence, Blueprint, and HP ALM
  • Domain - Banking and Financial Services, Re-Insurance, and Health Care

Awards

  • Department of Customer Service - Corporate Super Star Award nominee
  • WESTPAC - Recognized for "Performing"
  • CITIBANK NA - Cash Reward for "Performing"
  • TCS - Award for Excellence
  • TCS - Star Team Award
  • TCS - Beyond Performance Awards
  • TCS - Best Auditor Award

Languages

English
Native or Bilingual
Tamil
Native or Bilingual

Timeline

Sr Project Manager | Delivery Lead

NSW Department of Customer Service
05.2023 - Current

Sr. Project Manager | Delivery Manager | Agile Scrum Master

WESTPAC (TCS)
03.2020 - 05.2023

Sr. Project Manager | Agile Scrum Master

Citibank NA (TCS)
02.2017 - 02.2020

Sr. Project Manager | Scrum Master

Citibank NA (TCS)
11.2015 - 01.2017

Project Lead

CITIBANK NA (TCS)
02.2012 - 10.2015

Software Engineer

SCB, GenRe, CITI Bank NA (TCS)
11.2007 - 01.2012

Master of Science - Operations Research and Computer Applications

National Institute of Technology
  • Scrum Org - Professional Scrum Master II
  • ASCENT Leadership Workshop
  • ITIL foundation knowledge
  • Microsoft Certified Associate - ASP.NET 3 Framework
  • Oracle9i Database Certified
  • Certified in Mortgages, Payment, Cards, and Collections (TCS)
Poomahal Vengatesan