Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Praish Chitrakar

Kathmandu

Summary

Dynamic leader with a proven track record at Woolworths Group, enhancing customer satisfaction and team performance. Expert in operations management and student counseling, I excel in relationship building and process updates. Achieved significant improvements in employee engagement and educational program implementation, demonstrating exceptional communication skills and a commitment to excellence.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Duty Manager

Woolworths Group
01.2018 - 03.2024
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
  • Assisted in budget planning and forecasting activities to support effective financial management within the department.

Talent Acquisition Specialist

Coles Group - Kmart
05.2022 - 01.2024
  • Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
  • Improved interview processes through the development and implementation of structured interview guides tailored to each role''s unique requirements.
  • Collaborated cross-functionally with HR colleagues to develop targeted initiatives aimed at enhancing employee engagement, diversity, and inclusion within the organization.
  • Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing timetoproductivity.

Education Advisor / Counselling

Edu Hub
03.2019 - 05.2022
  • Enhanced student success by providing tailored educational guidance
  • Maintained a high level of customer satisfaction with prompt, courteous service for applicants .
  • Guidance to Course change , Application Submission
  • Lodged different visa for applicants
  • Identified issues, analyzed information and provided solutions to problems.

Education

Diploma - Community Service

Australian Harbour International College
Sydney
02.2024

MBA - Marketing

University of Sunshine Coast
Sydney
06.2018

Masters - Professional Accounting

Kings Own Institute
Sydney
08.2017

Skills

  • Team Supervision

  • KPI Setting and Review

  • Relationship Building

  • Process updates

  • Student Needs Assessments

  • Student Counseling

  • Implementation strategies

  • Educational program implementation

  • Career guidance

  • Time Management

  • Excellent Communication

  • Culture Improvements

  • Customer Service

  • Operations Management

Certification

Safety Aid Training 2021

RSA competency

Timeline

Talent Acquisition Specialist

Coles Group - Kmart
05.2022 - 01.2024

Education Advisor / Counselling

Edu Hub
03.2019 - 05.2022

Duty Manager

Woolworths Group
01.2018 - 03.2024

Diploma - Community Service

Australian Harbour International College

MBA - Marketing

University of Sunshine Coast

Masters - Professional Accounting

Kings Own Institute

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Praish Chitrakar