Pranjal Bhatia
Box Hill
Summary
I am motivated and detail-oriented professional with strong communication, problem-solving, and organisational skills. Proven ability to work effectively in team environments and independently, with a commitment to delivering high-quality results. Eager to contribute to organizational success while continuously learning and growing professionally.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
Work History
front of house
moonchild bistro
prahran
02.2026 - Current
- Delivering friendly and efficient customer service, ensuring a positive guest experience
- Taking and managing customer orders accurately using POS systems
- Maintaining cleanliness and presentation of the front-of-house area, including tables and service stations
- Handled cash and card transactions, balancing tills at the end of shifts
- Assisted in basic coffee preparation, including making standard espresso-based drinks
- managing busy service periods while maintaining high service standards
- Making and serving variety of mocktails and cocktails with attention to presentation and consistency
Front of house
hecho en mexico
Melbourne
08.2025 - Current
- Greet customers, manage reservations, and seat guests.
- Take orders and provide customer service.
- Prepare and serve drinks, manage bar inventory, and maintain a clean workspace.
- Trained staff members to perform work activities
- Handling customer complaints
Marketing Assistant
LBR
Ludhiana
04.2025 - 06.2025
- Managed social media accounts, increasing followers by 50% in 3 months.
- Assist in planning seasonal campaigns, discounts, and trade shows.
- Communicating with packaging, printing, and advertising vendors for promotional material requirements.
General Manager
Sulakshana Monga & Vilaasitaa
Ludhiana
03.2024 - 03.2025
- Overseeing daily operations of the store to ensure smooth functioning.
- Managing store displays, visual merchandising, and promotional campaigns.
- Managing inventory control, stock levels, and timely restocking.
- Handling VIP customers, special requests, and escalated service issues.
- Worked closely with luxury brands like Michael Kors, CK, Ferragamo, Coach, and Tory Burch to develop cutting-edge designs and collections.
Sales assistant
Forever New
Ludhiana
03.2023 - 06.2023
- Developed and implemented interactive in-store events, such as styling workshops or seasonal launches, which increased foot traffic by 30% and enhanced customer service.
- Leveraged social media platforms to promote in-store promotions and events, effectively engaging a broader audience and driving online-to-offline sales conversions.
- Introduced a customer profiling system to tailor recommendations based on individual preferences, leading to a 25% increase in repeat customer visits and personalized sales.
Sales and Marketing Intern
Kangaro Industries
Ludhiana
03.2022 - 05.2022
- Conducted market research, identifying key trends and opportunities.
- Assisted in sales presentations, enhancing client relationships and trust.
- Developed targeted marketing campaigns, boosting engagement by 30%.
- Follow up with potential clients through calls, emails, or in-person visits.
Education
Masters in Business Marketing - Entrepreneurship
Deakin University
Burwood, vic 07.2025 - 04.2026
Bachelor - Business Administration
Narsee Monjee Institute of Management Studies
MumbaiGraduation - Commerce
Sacred Heart Convent School
Ludhiana 04.2007 - 01.2020
Skills
- Time Management
- Fashion styling
- Problem-Solving
- Active Listening
- Adaptability
- Communication
- Customer service
- Social media
- Stock management
References
Reference available upon request.
Languages
- Punjabi
- English
- Punjabi
Timeline
front of house
moonchild bistro
02.2026 - Current
Front of house
hecho en mexico
08.2025 - Current
Masters in Business Marketing - Entrepreneurship
Deakin University
07.2025 - 04.2026
Marketing Assistant
LBR
04.2025 - 06.2025
General Manager
Sulakshana Monga & Vilaasitaa
03.2024 - 03.2025
Sales assistant
Forever New
03.2023 - 06.2023
Sales and Marketing Intern
Kangaro Industries
03.2022 - 05.2022
Graduation - Commerce
Sacred Heart Convent School
04.2007 - 01.2020
Bachelor - Business Administration
Narsee Monjee Institute of Management Studies