Pravallika Nalla
Clayton South
Summary
Dynamic Console Operator at OOM Energy with a proven track record in enhancing customer engagement and streamlining operations. Proficient in Power BI and Microsoft Office, I excel in problem-solving and team collaboration, driving store success through proactive inventory management and exceptional service delivery.
Overview
2
2
years of professional experience
Work History
Console Operator
OOM Energy
10.2023 - Current
- Delivered a seamless front-line customer experience by efficiently managing POS systems and transactions during high-traffic hours.
- Fostered repeat customer engagement through proactive service, upselling promotions, and maintaining a welcoming environment.
- Independently managed store opening and closing routines, including till reconciliation, cash balancing, and shift handovers.
- Adapted quickly to shifting demands, from lone operator duties to collaborative team efforts during busy trade periods.
- Supported local store success by identifying low stock, flagging inventory needs, and offering suggestions to streamline store operations.
- Applied sound judgment in verifying legal purchases (e.g. Tobacco, age-restricted items, while maintaining a respectful customer approach.
Education
Masters - Professional Accounting
Deakin University
Burwood, VICSkills
- Power BI
- Microsoft Office
- Tally ERP-9
- Strong problem-solving ability
- Employee Training
- Capable of working efficiently with the team
- Cooperative, Patient and Confident
Timeline
Console Operator
OOM Energy
10.2023 - Current
Masters - Professional Accounting
Deakin University
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