Preethi Loganathan

Contribute to the successful implementation of the Strategic Plan within their team.

• Contribute to a safe working environment for staff, members and volunteers by implementing

the Society’s workplace health and safety practices.

• Contribute to the implementation of effective risk management procedures to ensure

compliance with legal, employment and governance requirements.

• Engage with persons sleeping rough and/or those people in danger of becoming homeless.

• Conduct initial intakes and assessments.

• Refer clients to appropriate external services and link to life skill and educational programs.

• Provide crisis intervention where appropriate.

• Provide information, resources and support.

• Advocate on behalf of the client at Government Departments, Courts and other service

providers.

• Undertake home visits with clients located in temporary or transitional accommodation.

• Contribute to and explore options to people reach their full potential.

• Create collaborative partnerships with other key stakeholders and services.

• Client support should be offered at all times with a respectful, non-judgmental and inclusive

attitude and manner, upholding and respecting the rights of clients at all times while

maintaining client confidentiality.

• Assist clients to follow relevant rules and procedures of the service.

• Attend to the primary needs of clients.

• Provide a safe and welcoming environment for clients who are accessing the service.

• Develop case plans with the clients, provide ongoing support to achieve the case plan and

monitor, review and follow up the case plan.

• Maintain client records and case notes, both electronic and hand written, in a professional

manner as per service policy.

• Meeting service targets as required by the manager, Society and/or external agencies.

• Manage the flow of clients and visitors in the building in a safe and responsible manner as set

out in service procedure.

• Receive, respond to and redirect phone calls, mail and other correspondence for both staff and

residents.

• Collect and collate statistics and data as required

• Other administrative duties as directed.

• Supervise placement volunteers and students according to their training organisations

requirements.

• Attend staff meetings and training as directed

• To assess client's current housing solution, provide and discuss short-term and long-term housing options
• Based on the roster Homelessness Support worker will be working on the duty phones and on the H.S Inbox or on the Excel client call back list
• Caseworker will contact the client on the phone, once a month to assess if the client's housing situation has change
• Also, Case worker will ensure clients are progressing through the paperwork such as PR connect
• Case worker will advise the client to attend the Rental readiness workshop and follow up with the appointment in the upcoming interaction
• After the client interaction, Case worker will update the notes in the Toward Home Database and in the Homeless to housing system
• Caseworker will make a referral to other housing services within the alliance, tenancy rights services if required
• Caseworker will provide additional information on Housing Needs Assessment, further discussions about the Category listing, direct clients to contact Housing SA
• Based on the family unit and crisis situation Emergency accommodation paperwork will be processed through Housing SA, C.W will explain the mutual obligations of the client and assess the client's requirement for Emergency accommodation
• Other options such as Motel or Caravan parks information, Boarding House list will be provided to client's that do not meet the Emergency accommodation criteria
• Ensuring the child's safety completing timely CARL report
• Considering the client's complexities and needs clients will be referred to Terra Firma or other Supported Housing Program (SHP), THP Transitional Housing Program, when there is a Vacancy notification within the THA

• To improvise the lives of clients experiencing adversities due to homelessness, financial insecurities, and food scarcity
• The placement learning focus on relationship building, community partnership, working towards long term goals (such as Housing, education program) also, assessing the individual and collective needs of the service users through Emergency Relief ER program and food hub
• Problem-solving and being able to assess client needs and navigate the clients to different services
• Provided admin support to the front-desk by providing Emergency relief assessment, answering phone calls and transferring calls, responding to the other public and client queries
• Receive message and transfer to the case managers through email or phone calls
• Providing one-to-one mental health first aid to the homeless community individuals, referring clients to the nearest medical clinic in-case of the medical emergency
• Understanding the inter-generational trauma of the Aboriginal and Torres Strait Islander, providing supportive service through the holistic assessment, strength-based practice, ensuring the standards are culturally sensitive and inclusive during the service delivery

• Managing Phone enquiries, facilitating phone or face to face appointments on daily basis
• Assessing the client's needs and assisting with food parcels, gift cards, and making other referral to financial counselling team
• Providing sufficient information of WYATT's grants and NILS loan, explaining the client capacity to repay the loans, working with Client budget, advocacy for clients if required within the role
• Explaining confidentiality, privacy form during the assessment, maintaining case notes and entries of the client in SAMIS with case work framework
• Supporting client with other external referrals such as community support if required
• Facilitate furniture assistance or Thrift shop assistance to clients depending on the client's emergency situation, follow up recording information in SAMIS, ensure delivery from The Salvos Stores
• Encouraging client's to purchase food from bank, if there is any identified budgeting issues and to support them in the long term, ordering food hampers for clients in Isolation
• Archiving the old documents on SAMIS portal Facilitating Intensive Emergency relief appointment, depending on the client crisis situation or based on the Loans enquiry

• Providing support to clients experiencing long-term homelessness, drug and alcohol issues
• Supporting client to detox center when required
• Assessing client's behavior, de-escalating behaviors when intoxicated
• Monitoring client's activity on-site
• Assisting client with emotional support, listening to their stories, having a yarn with the women
• Assisting clients with any critical incident (Medical emergency/ client's safety)
• Understanding trauma, impact of domestic violence, family violence in women and homelessness
• Supporting clients with culturally sensitive and inclusive practice
• Using strength-based practice to facilitate change and engage clients in art based activity
• Maintaining professional boundaries, recording client information and confidentiality, objective case noting
• Ensuring the client safety and update any critical incident information in the incident report database
• Compliance with HACCP and WHS
• Resolving conflicts
• Handling information appropriately
• Social Work Placement experience

• To improvise the lives of clients experiencing adversities due to homelessness, financial insecurities, and food scarcity
• The placement learning focus on relationship building, community partnership, working towards long term goals (such as Housing, education program) also, assessing the individual and collective needs of the service users through Emergency Relief ER program and food hub
• The client group focused are Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse population (CALD)
• My role as a student social worker is to build rapport with clients, critically analyze the complexities, barriers around the client's lives, learn about the holistic assessment, interventions, funding and policies governing the interventions, and integrate the experiential learning from the placement into my emerging social work identity
• Familiar with H2H database system, case noting, adding services to the system
• Practised to write support letter for the client when allocating for the property
• Recording objective information for the home visits
• Have worked alongside with intake worker to perform holistic assessment, phone intake assessment and VI-spadt risk assessment tool
• Have developed a greater understanding of Toward home alliance, consent form, release of information and service delivery
• Developed Genogram and eco-map for the client's to visually understand the client's situation

• Focused to gain valuable knowledge for the practice, particularly when working with Children, experiencing grief, experiencing trauma, and other adversities like poverty
• Learned to facilitate Positive behaviour support for the children with a learning disability (like ADHD, Autism Spectrum Disorder, dyslexia in the school context) by researching the current support and interventions available by reading books and accessing the online resources available
• To apply the micro-skills of counselling during the conversations particularly validating, paraphrasing and intervene by involving the children in relaxing activities such as Brain breaks in the interoception room
• Apply and combine the strength perspective, empowerment, Eric Erikson's psychodynamic theory, Bronfenbrenner's ecological system theory, along with the three p's of the child-centred practice- Provision, Protection, and Participation, and BETLS tool kit for the social work assessment and interventions
• Modifying our level of communication when approaching children of different age groups also aimed to effectively communicate with the teachers, build a relationship, gather information, and strategies to work with a group of children or with a specific child