PREETI
Brisbane
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Personal Carer
Tricare Stafford Lakes Aged Care Residence
01.2024 - 07.2024
- Assisted Clients with daily living needs including personal care and hygiene to maintain self-esteem and general awareness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support and care to individuals, particularly those with dementia, demonstrating strong empathy and communication skills.
- Developed strong rapport with patients and families, fostering trust and open communication regarding care plans.
Customer Service Representative
Kartik Creations
4 2022 - 3 2023
- Provided timely and efficient customer service by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Escalated complex issues to management as needed, ensuring all reports were submitted within a 24-hour timeframe.
- Managed data entry tasks, recording call notes, questions, and suggestions to improve customer service processes.
Primary Teacher
Halwasiya Vidya Vihar School
04.2016 - 12.2017
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Designed daily lesson plans customized to student needs.
- Coordinated school-wide events such as field trips, performances, and assemblies to enrich the educational experience for all students.
Education
Certificate 3 in Individual Support -
Apex Institute
Brisbane, QLD10.2023
Masters of Information Technology -
Maharishi Dayanand University
India 05.2013 - 05.2015
Skills
Customer Relationship Management (CRM)
Microsoft Office Suite (Word, Excel, PowerPoint)
Active listener
Strong organizational and time management skills
Team player with collaboration skills
Complaint resolution
Data Entry
Professional Development
- First Aid Certificate
- Volunteer work for elderly people in India during COVID-19
- Manual Handling training
Availability
Available to work full-time. I am on a work visa leading to Permanent Residency.
References
Available on request.
Timeline
Personal Carer
Tricare Stafford Lakes Aged Care Residence
01.2024 - 07.2024
Primary Teacher
Halwasiya Vidya Vihar School
04.2016 - 12.2017
Masters of Information Technology -
Maharishi Dayanand University
05.2013 - 05.2015
Customer Service Representative
Kartik Creations
4 2022 - 3 2023
Certificate 3 in Individual Support -
Apex Institute
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