Premalata Carpenter
9 Mary Street Gorokan
Summary
I have worked for Coles Supermarkets for the last 25 years and worked across most departments and roles offered throughout my years within the company.
I am passionate and reliable and a very hard worker and believe in the integrity of our company and in being a team player at all times.
Overview
25
25
years of professional experience
Work History
Duty Manager
Coles Supermarkets
09.2022 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Maintain quality checks in fresh food departments and check compliance and audit points and processes are being followed.
- Provide support to each department as needed during afternoon/evening trade.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Bakery Manager
Coles Supermarkets
05.2022 - 09.2022
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Monitored inventory levels and identified opportunities for cost savings.
Delicatessen Manager
Coles Supermarkets
10.2017 - 05.2022
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for staff by planning and designating shifts and hours.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- maintain high standards and presentation skills while ensuring the freshest quality with seafood and meats in the deli.
- extensive knowledge on the products sold in the deli.
Store Team Member
Coles Supermarkets
05.2012 - 10.2017
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- During my time working at Bonnells Bay, I worked across the following departments, Bakery, Dairy/Freezer, Grocery/Nightfill/End Builds, Checkouts/Service Supervisor and Meat Department.
Store Team Member
Coles Supermarkets
08.1998 - 05.2012
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- While working at this store , i worked in the following departments, Dairy/Freezer, Grocery/Presentation, Bakery, Fresh Produce, Checkouts/Service Supervisor and as Deli 2IC.
Education
Statement of Attainment - Follow Work Procedure And Maintain Food Safety
Sai Global
Statement of Attainment - Implement The Food Safety Program And Procedures
Sai Global
First Aid Certificate
St Johns First Aid
Lisarow, NSW11.2022
Statement of Attendance - Food Safety Bakery Manager
Sai Global
07.2022
Coles Skilled Bakers Program
Coles Supermarkets
Wallsend, NSW07.2022
Statement of Attendance - Deli Masterclass Food Safety Supervisor
Sai Global
09.2021
Diploma - Veterinarian Assisting
Open Colleges
Melbourne, VIC06.2014
Skills
- Financial Reporting
- Customer Service
- Employee Development
- Team Supervision
- Service Coordination
- Cash Management
- Culture Improvements
- Skilled Baker
- Food Safety Supervisor
- Food Safety Supervisor Bakery
- First Aid Certificate Holder
References
Donna Jones
0412723415
Ex co worker from Coles
Known each other for almost 8 years
J
Jennie Kwok-Yin
0478009035
Duty Manager at Coles
Worked together 6 years .
Timeline
Duty Manager
Coles Supermarkets
09.2022 - Current
Bakery Manager
Coles Supermarkets
05.2022 - 09.2022
Delicatessen Manager
Coles Supermarkets
10.2017 - 05.2022
Store Team Member
Coles Supermarkets
05.2012 - 10.2017
Store Team Member
Coles Supermarkets
08.1998 - 05.2012
Statement of Attainment - Follow Work Procedure And Maintain Food Safety
Sai Global
Statement of Attainment - Implement The Food Safety Program And Procedures
Sai Global
First Aid Certificate
St Johns First Aid
Statement of Attendance - Food Safety Bakery Manager
Sai Global
Coles Skilled Bakers Program
Coles Supermarkets
Statement of Attendance - Deli Masterclass Food Safety Supervisor
Sai Global
Diploma - Veterinarian Assisting
Open Colleges
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