Priti Punjabi

Australia Post, Moorabbin Business Centre | Aug 2023 – Present

• Lead the day-to-day operations of the retail outlet, managing a team of 6-10 staff members, ensuring the team consistently meets performance targets and service standards.
• Drive business growth by identifying new sales opportunities, improving profitability, and enhancing return on investment through targeted customer engagement strategies.
• Oversee financial management, including budgeting, forecasting, and daily cash handling, ensuring accurate financial reporting and adherence to all compliance standards.
• Foster a customer-first culture, resolving complex customer inquiries and complaints in a timely and professional manner to maintain high customer satisfaction levels.
• Implement operational improvements that have led to a [X]% increase in productivity and a [X]% reduction in operational costs.
• Manage inventory, stock levels, and back-office processes, ensuring efficient supply chain operations and minimal stock discrepancies.
• Regularly review business performance, analyzing key metrics and developing action plans to achieve strategic goals.

Highlights

· Carrying out all responsibilities at Moorabbin Business Centre successfully

· Collaborating with staff/team to comprehend and implement Retail Rewards to increase profitability

· Identifying significant customers, ascertaining their needs, organising customer visits, and upholding service standards

· Reviewing and analysing outlet operations to ensure they are meeting the business's strategic goals and objectives

· Managing back-office processes such as stock inventory, outlet balances, and audits

· Upselling and cross-selling products and services, as well as merchandising and other promotional activities

· Managing back-office processing, including stock inventory, outlet balances, and audits

· Driving continuous improvement of outgoing mail streaming and presentation

· Maintaining adherence to revenue protection procedures, and management of Post Office Box service

· Assisting the Postal Manager with business operations and financial reporting to increase profitable revenue

· Assumed a variety of customer service responsibilities, including serving clients at the parcel hatch, answering phone calls, and responding to customer inquiries and complaints

· Followed up with clients who had misplaced parcels and kept them informed

· Daily administrative activities included maintaining the customer database and processing and filling out customer paperwork

· Assured that all mail and packages were properly labelled for mailing and included the required postage

· Sorted, delivered, and collected up mail and items following set service standards and timelines

· Prepared merchandise for consignment or collection, distributed and labelled merchandise, and maintained records

· Governed the upselling and cross-selling products and services

· Utilised best practices to develop and maintain positive relationships and rapport with clients

· All duties were completed following Australia Post's standards while ensuring the confidentiality of client information

· Assisted customers in determining the most appropriate postal service for their needs as well as the most cost-effective mail rates for their budgets

· Responded to customer questions and inquiries, assisting them in locating the services they required for a variety of situations