Pujiyanti Tomlin
Perth,WA
Summary
Dedicated food and beverage professional with proven adaptability under pressure. Strong focus on guest services and food safety, consistently enhancing customer experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Rockpool Bar & Grill
Perth, WA
12.2025 - Current
Bartender
My Place Bar
Perth, WA
11.2025 - Current
Business Owner /General Manager
Rooster Bar & Rooster Ink Tattoo
Bali Indonesia
02.2019 - Current
- Oversaw daily operations, ensuring smooth workflow and high customer satisfaction.
- Enhanced customer experience through tailored services and prompt issue resolution.
- Established strong customer relationships through excellent communication and attentive service.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
Business Owner Booking.com
Villa Cinta Buana 1
Bali Indonesia
01.2019 - Current
- Established operational protocols to enhance service efficiency and customer satisfaction.
- Oversaw financial management, including budgeting, forecasting, and expense control initiatives.
- Trained and mentored staff to improve performance and enhance team productivity.
- Implemented inventory management systems to streamline supply chain processes and reduce costs.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
Food and Beverage Attendant
Rockpool Bar & Grill
Perth, WA
05.2022 - 04.2023
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
Bartender
My Place Bar
Perth, WA
02.2021 - 04.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Food and Beverage Attendant
43 Below Bar & Restaurant
Perth, WA
08.2021 - 02.2022
Housekeeper
Villa Jembat
Bali Indonesia
06.2013 - 11.2018
- Managed inventory levels, ensuring product availability and minimizing waste.
- Implemented efficient workflow processes to streamline drink service during peak hours.
- Developed strong relationships with regular customers to boost loyalty and repeat business.
- Collaborated with kitchen staff to synchronize food and beverage service efficiently.
- Conducted regular quality checks on ingredients and equipment for optimal performance.
Administrator
Cv. Marine Bali
Bali Indonesia
03.2011 - 05.2013
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Oversaw inventory management, ensuring adequate supplies while minimizing waste and costs.
- Facilitated cross-departmental collaboration by acting as liaison between teams for project updates and information sharing.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Education
Elementary Education
SDN Giri Wetan
Magelang Cetral Java Indonesia06-2003
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Dining room organization
- Phone orders
- Beverage preparation
Certification
- Responsibility Service Of Alcohol (RSA)-Western Australia
Timeline
Food and Beverage Attendant
Rockpool Bar & Grill
12.2025 - Current
Bartender
My Place Bar
11.2025 - Current
Food and Beverage Attendant
Rockpool Bar & Grill
05.2022 - 04.2023
Food and Beverage Attendant
43 Below Bar & Restaurant
08.2021 - 02.2022
Bartender
My Place Bar
02.2021 - 04.2023
Business Owner /General Manager
Rooster Bar & Rooster Ink Tattoo
02.2019 - Current
Business Owner Booking.com
Villa Cinta Buana 1
01.2019 - Current
Housekeeper
Villa Jembat
06.2013 - 11.2018
Administrator
Cv. Marine Bali
03.2011 - 05.2013
Elementary Education
SDN Giri Wetan