PUNEET KAUR
Brisbane
Summary
Background includes successfully managing documentation and daily living support needs for disabled clients. Good organizational skills with a hardworking mentality and caring approach. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Australian Taxation Office
Probe Cx
10.2024 - Current
- Assist customers with lodging their tax returns, including providing guidance on the process, required documentation, and deadlines. Ensure customers understand their responsibilities for timely submission.
- Address customer inquiries regarding overdue tax payments, helping them understand their options for settling debts, including making payments in full or negotiating installment plans.
- Guide customers through online payment portals and systems, ensuring payments are processed accurately and efficiently.
- Ensure customers are aware of their lodgment deadlines and assist with the preparation for upcoming lodgments. Follow up on outstanding lodgments and payments to ensure compliance with ATO guidelines.
- Advise customers on available tools, such as the ATO online portal (myGov), to assist with their lodgments and payments. Encourage self-service options where appropriate.
- Provide information on tax liabilities, payment options, and payment due dates for individuals and businesses. Explain available payment plans, extensions, and how to set up instalment arrangements.
Restaurant Manager
The Spice Villa
12.2022 - 10.2024
- Supervised and motivated front-of-house and kitchen staff, including hiring, training, scheduling, and performance evaluations. Led by example to foster a positive, efficient work environment.
- Delivered exceptional customer service by ensuring that guests had an outstanding dining experience, addressing any concerns promptly, and ensuring feedback was always positive.
- Managed day-to-day operations, ensuring the restaurant ran smoothly during both peak and off-peak hours. Ensured adherence to operational procedures and service standards.
- Maintained inventory control by ordering supplies, monitoring stock levels, and negotiating with suppliers to ensure cost-effective purchasing. Managed waste and ensured timely delivery of goods.
- Ensured strict adherence to health and safety regulations, including food safety, cleanliness, and employee safety. Conducted regular inspections of kitchen and dining areas to maintain hygiene standards.
- Coordinated promotional campaigns and special events to increase foot traffic and enhance the restaurant’s visibility in the community. Collaborated with the marketing team to drive new customer acquisition.
- Handled customer complaints and issues with professionalism, resolving conflicts quickly to maintain customer loyalty and satisfaction.
- Successfully managed a restaurant while overseeing the planning, execution, and service of catering events for up to 100 guests.
- Consulted with clients to design and customize event menus, accommodating dietary restrictions and special requests.
Disability Support Worker
Noble Care Services
03.2023 - 05.2023
- Help clients with household chores such as cleaning
- Assist clients with personal hygiene
- Develop a working relationship with clients to determine their needs
- Write reports about the services I provide
- Create a schedule to help regulate client health and satisfaction
- Record and document client's information in daily progress notes
- Transported clients to and from the gathering place and facilitated the client's integration with family and friends
- Set up medical appointments and accompanies clients to appointments
- Accompany Clients in shopping for groceries and paying bills.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Transported clients to appointments, social events, and other activities as needed.
Property Manager/Assistant
Qrealty Real Estate
03.2022 - 05.2022
- Respond in a timely manner to tenants' needs to meet lease obligations
- Developed and maintain strong relationships with property owners, tenants, vendors, and contractors
- Managed all administrative tasks, including work orders, service requests, and property maintenance
- Create and update leasing documentation for approved applicants
- Review and approve all prospective tenant applications
- Schedule and conduct routine inspections
- Advanced skilled in using Property ME Software
- Schedule Inspections for rental properties using Inspect Real Estate.
Compliance Officer
Debt and Compliance Department- Services Australia
04.2021 - 02.2022
- Analyse customer data to assess customer entitlements and requirements
- Assess and examine documents from customers, third parties, and other sources to assist with making decisions based on legislative parameters
- Complete moderately complex assessments to ensure payments are accurately delivered to customers
- Update customer records based on information provided by customers
- Raise debts and negotiate suitable recovery arrangements for customers
- Educate and Support Customers to achieve their obligations
- Protect and maintain the integrity of Government Outlays
- Deliver high-quality payments to people who rely on government support
- Helping customers with Medicare claims
- Working as a member of a team to deliver high levels of customer service, to achieve quality outcomes
- Reviewing customer data from multiple sources and investigating inconsistencies to ensure that the department correctly delivers its services and payments in line with legislation and policies
- Working under the support and general direction of senior staff, and making decisions within defined legislative and policy parameters
- Answering customer enquiries in relation to debt via telephone, inbound and outbound.
Customer Service Assistant Volunteer
Salvos Store, Cleveland, Brisbane
01.2016 - 04.2016
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Maintained a clean and organized work area at all times.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
Education
Certificate IV in Disability
Step Into Training Services
02-2023
Certificate IV in Property Service ( Real Estate)
REAA Academy
08-2021
Certificate III in Security Operations
Complex Institue
09-2017
Masters in Information Technology
Central Queensland University
11-2011
Bachelor of Science - Computers
HMV College
India03-2008
Skills
- Excellent customer service – 2 years in customer service roles
- Excellent attention to detail – 3 years in administration roles
- Great communication skills – 3 years in team-based roles
- Proficient in Ms Word and Excel
- Enjoy new challenges quick and willing learner
- Work well with no supervision
- React quickly and work well under pressure
- Able to pass drug, alcohol, and police checks
- Available for an immediate start
- Tax compliance expertise
- Debt collection
- Detailed documentation
- Attention to detail
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Australian Taxation Office
Probe Cx
10.2024 - Current
Disability Support Worker
Noble Care Services
03.2023 - 05.2023
Restaurant Manager
The Spice Villa
12.2022 - 10.2024
Property Manager/Assistant
Qrealty Real Estate
03.2022 - 05.2022
Compliance Officer
Debt and Compliance Department- Services Australia
04.2021 - 02.2022
Customer Service Assistant Volunteer
Salvos Store, Cleveland, Brisbane
01.2016 - 04.2016
Certificate IV in Property Service ( Real Estate)
REAA Academy
Certificate III in Security Operations
Complex Institue
Masters in Information Technology
Central Queensland University
Certificate IV in Disability
Step Into Training Services
Bachelor of Science - Computers
HMV College
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