Hi, I’m
Qing Yang (Chloe)
Melbourne,VIC
Summary
Hardworking and dedicated job seeker with strong organizational skills eager to secure an accounting and finance related position. Ability to handle and prioritize multiple projects simultaneously with a high degree of accuracy. Currently working in the AR function, ready to move on to a new challenge.
Overview
3
years of professional experience
1
Certification
Work History
Silvan Australia Pty Ltd
Accounts Receivable Officer
05.2024 - Current
Job overview
- Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals and preparing reports.
- Reconciled customer accounts regularly, identifying discrepancies and resolving them quickly.
- Conducted credit checks on new customers, mitigating risk of bad debts and potential losses.
- Posted customer payments by recording cash, cheques, and credit card transactions on SAP.
- Developed customized reports for management review, offering insights into performance trends based on the customer aging's receivable report.
Serco Citizen Services
Customer Contact Officer
07.2021 - 02.2024
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained in conversational techniques to enhance service of vulnerable customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
RMIT UniversityMelbourne, VIC
BP254 Bachelor of Business from Accountancy
University Overview
- Open day student ambassador
- Emotional intelligence Micro-credential
- Member of RASA
Skills
- Efficient with SAP B1
- Bank Reconciliation
- Knowledge of accounting principles and procedures
- Regulatory Compliance
- Ability to work independently and in team environment
- Quick learner
- Credit Control
- Strong Analytical and Problem Solving Skills
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Microsoft Excel
- Debt collection
Hobbies
- Volunteering and community involvement
- Hiking
- Yoga
- Calligraphy
Referees
- Available upon request
Certification
Udemy -Payroll Accounting: Laws, Calculations, and Journal Entries
Udemy -MS Excel for Data Analysis
Xero Advisor Certification
CPA - In progress
Timeline
Accounts Receivable Officer
Silvan Australia Pty Ltd
05.2024 - Current
Customer Contact Officer
Serco Citizen Services
07.2021 - 02.2024
RMIT University
BP254 Bachelor of Business from Accountancy
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