Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Bowes

Geelong,VIC

Summary

Hardworking and dedicated student committed to learning and developing skills in the animal industry. Willing to learn and take on new tasks with enthusiasm while working together in a team.

Overview

8
8
years of professional experience

Work History

Food and Beverage

Drysdale Village Pizza
01.2016 - 02.2019
  • Upheld high standards of cleanliness, frequently cleaning and organising serving and beverage areas
  • Responded to customer complaints over the phone, resolving the issues promptly and professionally
  • Responsible for taking orders, and receiving credit card payments over the phone.
  • Served food and beverages promptly with focused attention to customer needs.
  • Managed reservations and waitlists
  • Followed laws and regulations to keep restaurant compliant.
  • Working alongside other staff members, creating and being apart of a positive work environment.


Payroll/Accounts Assistant

KFC Head Office
02.2017 - 12.2019
  • Performed administrative duties such as word processing, data entry, faxing and copying.
  • Organized data into multiple spreadsheets to streamline data.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Completed payroll functions to facilitate accurate and prompt staff payments.
  • responsible for office supply ordering
  • Processed payments and documents such as invoices, vouchers, employee reimbursements.
  • Prepared and processed invoices
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Monitored and updated employee information into payroll system to make changes to salary.
  • Responded to employee enquiries to provide assistance with payroll related questions.
  • Developed and maintained relationships with outside vendors, creditors and KFC mangers/supervisors
  • Answered phone calls, delivered messages to staff and redirected customers to correct staff.
  • Updated spreadsheets
  • Responsible for performing the pay run each fortnight for half of the 18 KFC stores.
  • Following up customer complaints with stores then responding and resolving the complaint with the customer.
  • Created a schedule to follow each week, allocating what jobs need to be done each day to manage work load.

Food Service Attendant

Portarlington Golf Club
02.2020 - Current
  • Answered guests' questions about menu items and helped make selections.
  • Explained food preparation methods to patrons with allergies and gluten intolerances.
  • Trained and coached newly hired team members
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Responded to customer complaints, demonstating empathy, and resolving problems
  • Building positive, professional relationships with customers, building rapport, getting to know the returned customers.
  • Taking food and drink orders
  • Answer phone calls, assisting in answering any enquiries promptly.

Education

Certificate III - Early Childhood Education

Diversitat
Geelong, VIC
10.2017

Certificate III - Business Management

Efocus
Geelong, VIC
10.2019

Certificate III - Animal Care Services

Gordon Institute of TAFE
Geelong, VIC
11.2023

Skills

  • Attentive to Detail
  • Work well in High-Volume Environments
  • Dog/cat breed knowledge
  • Cleaning and Sanitation
  • Complaint Handling
  • Empathy
  • Effective Customer Communication
  • Responding to customer enquiries
  • Administering Payroll/accounting
  • Maintaining Employee Records
  • Time management
  • Trustworthy
  • Hard working/motivated
  • Leadership
  • Passionate
  • Ability to follow workplace policies and procedures

References

Ben Hoskin- Portalington Golf Club Operations Manager  

0411214771


Terri-Anne- KFC head office

52232986


Drysdale Village Pizza- Hannah peck 

52513937




Timeline

Food Service Attendant

Portarlington Golf Club
02.2020 - Current

Payroll/Accounts Assistant

KFC Head Office
02.2017 - 12.2019

Food and Beverage

Drysdale Village Pizza
01.2016 - 02.2019

Certificate III - Early Childhood Education

Diversitat

Certificate III - Business Management

Efocus

Certificate III - Animal Care Services

Gordon Institute of TAFE

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Rachel Bowes