Rachel Browse
Mernda,VIC
Summary
Dedicated Support Worker at Libra Care Services, skilled in daily living support and emotional guidance. Enhanced client well-being through personalized care plans and engaging activities, fostering independence and social skills. Committed to health and safety, I effectively collaborated with multidisciplinary teams to ensure optimal client outcomes. I also am a client realations manager so i deal with the clients and their family's on a daily bases with referrals to Libra and the client's family's. I work with the clients one to one and also support them with their needs through the care of Libra
Overview
5
5
years of professional experience
Work History
Support Worker
Libra Care Services
Melbourne, VIC
01.2025 - Current
- Provided individualized support to clients, enhancing their daily living skills and overall well-being.
- Collaborated with multidisciplinary teams to develop personalized care plans for diverse client needs.
- Assisted clients with personal hygiene, mobility, and medication management, ensuring safety and comfort.
- Monitored client progress and reported changes to healthcare professionals for timely interventions.
- Implemented engaging activities that promoted social interaction and cognitive development among clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Cleaner
Mums on the Run House Hold Managment
Melbourne, VIC
02.2021 - Current
- Cleaned and sanitized various surfaces to maintain hygiene standards.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
- Disposed of waste materials following safety and environmental factors
- Reported maintenance issues to management for timely resolution.
- Followed established safety protocols while handling cleaning chemicals and tools.
- Adapted to changing priorities in fast-paced environments, ensuring cleanliness at all times.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Fostered safer work environment by promptly addressing spills and potential hazards.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
Education
High School Diploma -
Macleod High School
Melbourne, VIC01-2000
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Behavioral support
- Meal preparation
- Life skills development
- Professional boundaries
- Cultural sensitivity
Languages
English
Timeline
Support Worker
Libra Care Services
01.2025 - Current
Cleaner
Mums on the Run House Hold Managment
02.2021 - Current
High School Diploma -
Macleod High School