Rachel Pei Yee Chai
Northwood,NSW
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
1
1
year of professional experience
Work History
Retail Sales Assistant
Fatty Catty
09.2023 - Current
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Exceeded personal sales goals through diligent follow-up with prospective customers and building rapport with existing clientele.
Sales Assistant
Joy Mart
01.2023 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Bachelor of Arts - Marketing And Public Relations
University of New South Wales
Sydney, NSW05.2025
Skills
- Processing payments
- Brand Awareness
- Returns processing
- Sales expertise
- Customer Service
- Relationship Building
- Retail Sales
- Fluent in Chinese
- Flexible Hours
- Problem-solving abilities
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Malay
Full Professional
Timeline
Retail Sales Assistant
Fatty Catty
09.2023 - Current
Sales Assistant
Joy Mart
01.2023 - Current
Bachelor of Arts - Marketing And Public Relations
University of New South Wales
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