Raelene Dunn
Bendigo,VIC
Summary
Support Worker with a focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
Overview
14
14
years of professional experience
Work History
Support Worker
Link In Support Services
Bendigo, VIC
09.2023 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Collaborated with healthcare professionals to implement care plans effectively.
- Monitored client behaviour and reported changes to supervisors promptly.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Supported individuals in developing social skills through engaging activities.
- Provided emotional support to clients, fostering a positive environment.
- Adapted quickly to changing client needs and evolving care requirements.
- Kept clients engaged in social networks and communities for personal health and growth.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
Cleaner/Director of Operations
RnB Cleaning Services
Bendigo, VIC
01.2012 - 04.2024
- Maintained cleanliness and sanitation standards in assigned areas.
- Operated cleaning equipment, including floor scrubbers and vacuums, effectively.
- Managed daily inventory of cleaning supplies to ensure availability.
- Collaborated with team members to complete cleaning tasks efficiently.
- Developed efficient cleaning schedules to optimize time management and resource allocation.
- Trained new staff on proper cleaning techniques and safety protocols to ensure compliance.
- Conducted quality inspections to guarantee high standards of cleanliness and customer satisfaction.
- Resolved client concerns promptly, enhancing overall service quality and client retention rates.
- Collaborated with team members to coordinate large-scale cleaning projects efficiently.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Fostered safer work environment by promptly addressing spills and potential hazards.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
Education
No Degree -
Golden Square High School
Golden Square, Victoria12-1979
Skills
- Daily living support
- Housekeeping tasks
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Active listening
- Relationship building
- Meal preparation
- Life skills development
- Community integration
- Attention to detail
Timeline
Support Worker
Link In Support Services
09.2023 - Current
Cleaner/Director of Operations
RnB Cleaning Services
01.2012 - 04.2024
No Degree -
Golden Square High School