Summary

Overview

Work History

Education

Skills

Timeline

Raelene Alley Mason

Mount Morgan,QLD

Summary

I've developed strong skills in customer service and sales in fast-paced retail environment. Excel at problem-solving and maintaining positive shopping experience for customers. Looking to transition into new field where these skills can contribute to team success and customer satisfaction.

Overview

1

1

year of professional experience

Work History

Retail Sales Assistant

Spendless Shoes

04.2024 - Current

Maintained clean, organised store environment for an inviting shopping experience for customers.
Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
Used POS system to process sales, returns, online orders, and gift card activations.
Helped customers complete purchases, locate items, and join reward programs.
Increased sales by offering advice on purchases and promoting additional products.
Opened and closed store independently and prepared nightly bank drop for manager.
Collaborated with team members to achieve monthly sales targets and objectives.
Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Prioritised helping customers over completing other routine tasks in store.

Education

Certificate III - Legal Studies

TAFE Queensland

QLD

05-2025

High School Diploma -

The Cathedral College

Rockhampton, QLD

11-2021

Skills

Punctuality
Cash handling
Register operation
Goal oriented
Returns processing
Opening and closing procedures
Stock management
Point of sale operation
Promotions and discounts
Fashion sense
Customer service
Teamwork and collaboration

Timeline

Retail Sales Assistant

Spendless Shoes

04.2024 - Current

Certificate III - Legal Studies

TAFE Queensland

High School Diploma -

The Cathedral College