RAJA PARBHAKAR
Perth,Australia
Summary
Dynamic and driven professional with hands-on experience at Good-earth Inn and Suites, where I consistently delivered exceptional customer service while managing key operational projects. I take pride in my ability to resolve complex customer concerns with empathy and efficiency, and I thrive on finding data-driven solutions to improve service delivery. My strength lies in KPI reporting, data analysis, and building collaborative, motivated teams. With a natural problem-solving mindset and a genuine passion for creating positive guest experiences, I bring both heart and strategy to every role I take on.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Telstra
- Current
- Data handling
- Confidently handle technology faults, complaints and trouble-shooting issues.
- Work towards achievable call metrics.
- Providing class leading to IT department.
- Time Management
- Customer Service
- Technical writing
- Problem Solving
- Data Entry
- Database Management
Housekeeping Supervisor
Good-earth inn and suites
Perth, Australia
08.2019 - 06.2021
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Defined appropriate metrics and measurements to drive results.
Networking assistant
Data-com
Perth, Australia
- Collected, tracked and reviewed data to evaluate business and market trends.
- Cisco: engineering, sales and marketing, corporate services, professional services, and operations and support.
- Generated KPI reports to monitor service levels, identify trends and execute root cause analysis.
- Spearheaded projects to capture, store and configure data.
- Conducted data analysis to prepare forecasts and identify trends.
Education
Master of Information Technology and Systems - Internet-working And Cybersecurity
Murdoch
Perth, WA08.2021
Professional Year Program -
NIT Australia
Perth, WAOnline virtual training - Learning Python
LinkedIn Learning
Perth, WAOnline virtual training - Troubleshooting Availability and Usage
Office 365
Perth, WAHigh School Diploma - Computer Languages and applications
B.A.M Khalsa College
Punjab, WA05.2017
Skills
- Project management
- Database management
- Technical writing
- Customer service
- KPI reporting
- Customer relationship management
- Time management
- Common operating systems
- Data analysis
- Team building
- Problem solving
- Trend analysis
References
- Richa, Manager, Comfort Inn & Suites Good Earth, Perth, WA, 0452380027, richa19941994@gmail.com
- Sid , Sandvik, Jandakot , Team Leader +61433232602
- Hassam Hussain, Data analyst, sodexo 0435809921
Timeline
Housekeeping Supervisor
Good-earth inn and suites
08.2019 - 06.2021
Customer Service Representative
Telstra
- Current
Networking assistant
Data-com
Master of Information Technology and Systems - Internet-working And Cybersecurity
Murdoch
Professional Year Program -
NIT Australia
Online virtual training - Learning Python
LinkedIn Learning
Online virtual training - Troubleshooting Availability and Usage
Office 365
High School Diploma - Computer Languages and applications
B.A.M Khalsa College
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