Rajeev Wollert
Wollert,VIC
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing tasks, both internally within department team members, as well as external customer issues and transactional challenges.
Overview
7
7
years of professional experience
Work History
Duty Manager
Coles Supermarket
Footscray, VIC
09.2016 - 03.2022
- Manage the store after the day-time store manager clocks off.
- Look after five departments, make sure that they are running smoothly throughout the night (GR, Service, FV, Deli & Dairy/Meats).
- Coordinate with each Dept. Manager to ensure proper handover is done each night before each DM clocks off for the day.
- Attend to Service Priority 1 calls, help at registers, and make sure shoppers are being served in a timely manner.
- Supervise Grocery Team by coordinating with Night Fill Team leader, to ensure GR load is completed and the shop is well presented for next days trading.
- Attend to Clearance Mark Downs and ensure unsellable items are cleared from stock, based on expiry date.
- Write notes in the Manager's planner based on the activities and running of the store in general and reporting any incidences that may have occurred during the night.
Business Development Manager
Chandler Services Pvt. Ltd.
Melbourne, VIC
06.2015 - 08.2016
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Performed research to uncover potential target areas, markets and industries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of products and services.
Education
MBA - Business Management
RMIT University
Melbourne, VIC07.2007
Bachelor of Arts - Business Marketing
Lewis University
Illinois, USA05.1998
Skills
- Employee Development
- New employee training
- Service management
- Staff scheduling
- Process improvements
Timeline
Duty Manager
Coles Supermarket
09.2016 - 03.2022
Business Development Manager
Chandler Services Pvt. Ltd.
06.2015 - 08.2016
MBA - Business Management
RMIT University
Bachelor of Arts - Business Marketing
Lewis University
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