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RAMAN DHIMAN
IT Professional
Beveridge,VIC
Summary
Dynamic IT professional with 3+ years of experience in IT support, systems administration, and network management. Proven expertise in providing technical support, maintaining IT infrastructure, and delivering training to staff and students. Strong background in data security, hardware lifecycle management, and project coordination.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
5
5
Certificates
Work History
ICT Support Engineer
La Trobe University
06.2023 - Current
- Developed yearly IT action plans in consultation with leadership
- Provided technical support to students, staff, and external parties, addressing hardware, software, and network issues
- Installed, configured, and maintained hardware, software, and network infrastructure, ensuring system reliability
- Supported Test Portals, Student Management Portals, and LMS platforms like Moodle and Compass
- Conducted training sessions on new technologies, platforms, and cybersecurity best practices
- Managed IT inventory, equipment lifecycle, and coordinated repairs, ensuring optimal performance
ICT Helpdesk Support
Ford Motor Company
11.2022 - 05.2023
- Delivered technical assistance for over 500 staff, resolving software, hardware, and network-related queries
- Supported 1:1 netbook programs, BYOD setups, and laptop configurations
- Administered Edumail accounts, DET notebooks, and ensured data integrity through regular audits
- Assisted with the administration of IP phones, CCTV systems, and AV equipment
Network Engineer
Bloom Infotech
02.2018 - 02.2020
- Installed and maintained network devices including routers, switches, and firewalls
- Ensured data security and system availability by monitoring network performance and troubleshooting issues
- Provided technical support for data imports, exports, and system configurations across various platforms
Education
Master's Degree - Information Technology and Systems
Victorian Institute of Technology (VIT)
Bachelor's Degree - Information Technology
Kurukshetra University
Skills
Troubleshooting
Network Administration
System Configuration
AV Equipment Setup
SQL
Power BI
Office 365
ServiceNOW
DBMS
Active Directory
Data Security
IT Equipment Lifecycle Management
Cyber Safety Implementation
Team Collaboration
Problem-Solving
Technical Training
Attention to Detail
Remote support
Incident management
Certification
Microsoft Certification
Accomplishments
- Reduced incident response times by 30% through IT process automation.
- Supported large-scale student data systems, improving operational efficiency by 20%.
- Delivered IT training programs to enhance staff and student technology proficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementWork from home optionFlexible work hoursCompany CultureTeam Building / Company RetreatsInterests
Dancing
Driving
Explore New places
Health Fitness
Websites
Timeline
ICT Support Engineer
La Trobe University
06.2023 - Current
ICT Helpdesk Support
Ford Motor Company
11.2022 - 05.2023
Network Engineer
Bloom Infotech
02.2018 - 02.2020
Bachelor's Degree - Information Technology
Kurukshetra University
Master's Degree - Information Technology and Systems
Victorian Institute of Technology (VIT)