Ramesh Adhikari
Westmead,NSW
Summary
Dedicated and customer-oriented guy seeking a position to contribute excellent service skills and create a positive dining experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cafe All Rounder
WH Smith Food
10.2023 - Current
- Prepare and serve high-quality coffee (hot and cold), sandwiches, wraps and other food items.
- Provide excellent customer service, addressing inquiries and ensuring customer satisfaction.
- Ensure kitchen cleanliness and sanitation according to health and safety guidelines.
Banquet and Floor Supervisor
Grand Bavarchi
08.2022 - Current
- Supervise setup of tables, chairs, liners, place settings and other decoration prior to event.
- Manage daily operations of the restaurant including scheduling and customer service.
- Coordinate banquet staff to ensure efficient service of guests.
- Train new employees on restaurant policies and procedures.
- Manage booking, setup space for event and parties.
- Review banquet orders and communicate changes with kitchen staff.
- Use POS system for order, manage cash transactions and handle online payments.
- Assist the restaurant manager in daily operation of the restaurant.
Food and Beverage Associate
Intercontinental Sydney
01.2023 - 07.2023
- Provided excellent customer service to guests in a timely and professional manner.
- Kept up-to-date with current menu items, specials, promotions and policies.
- Monitored stock levels of beverages and other items for the bar area.
- Assisted Bar attendant with preparation of drink.
Office Administrator
Procter And Gamle
07.2022 - 01.2023
- Coordinated and maintained office operations, including answering phone calls, scheduling appointments and managing office supplies inventory.
- Provided administrative support to senior management, analyzed data, handled correspondence and organised meetings.
- Managed customer relations through email, chat service, and in-person interactions ensured high customer satisfaction scores.
- Managed customer accounts, responded to inquiries, resolved issues and maintained detailed record to track customer engagement.
Education
Bachelor of Business - Management Information Systems
Canterbury Institute of Management
Skills
- Exceptional customer service
- Effective communication
- Time management
- Team collaboration
- Problem-solving
- Coffee making
Certification
- RSA
- Food and safety
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Reference
Available upon Request
Timeline
Cafe All Rounder
WH Smith Food
10.2023 - Current
Food and Beverage Associate
Intercontinental Sydney
01.2023 - 07.2023
Banquet and Floor Supervisor
Grand Bavarchi
08.2022 - Current
Office Administrator
Procter And Gamle
07.2022 - 01.2023
Bachelor of Business - Management Information Systems
Canterbury Institute of Management