Ramika Dilhari
EMERALD,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Eager Kitchen Hand
Overview
13
13
years of professional experience
Work History
Kitchen Hand
Village National Pitchard Road Country Resort
Emerald, QLD
03.2019 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Housekeeping Attendant
Mayfair Hotel And Spa
Emerald, QLD
06.2019 - 03.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Spa Receptionist and Coordinator
Fairmont The Palm Jummera
The Palm Jummera Dubai .
05.2014 - 11.2017
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Senior Waitress
Amaya Hills Kandy
Kandy, Sri Lanka
11.2010 - 03.2014
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed food resources, memorized orders, and coordinated customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Education
GED -
Sujatha Balika National School ,Kandy
Kandy ,Sri Lanka 08.2019
High School Diploma -
Swiss Lanka Hotel School And Management
Colombo Sri Lanka 10.2010
Skills
- Personal Grooming Standards
- Effective Customer Communication
- Workplace Health and Safety
- Verbal and Written Communication
- Customer Service and Assistance
Timeline
Housekeeping Attendant
Mayfair Hotel And Spa
06.2019 - 03.2020
Kitchen Hand
Village National Pitchard Road Country Resort
03.2019 - Current
Spa Receptionist and Coordinator
Fairmont The Palm Jummera
05.2014 - 11.2017
Senior Waitress
Amaya Hills Kandy
11.2010 - 03.2014
GED -
Sujatha Balika National School ,Kandy
High School Diploma -
Swiss Lanka Hotel School And Management