Ramika Dilhari
EMERALD,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Eager Kitchen Hand
Overview
13
13
years of professional experience
Work History
Kitchen Hand
Village National Pitchard Road Country Resort
03.2019 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Housekeeping Attendant
Mayfair Hotel And Spa
06.2019 - 03.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Spa Receptionist and Coordinator
Fairmont The Palm Jummera
05.2014 - 11.2017
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Senior Waitress
Amaya Hills Kandy
11.2010 - 03.2014
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed food resources, memorized orders, and coordinated customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Education
GED -
Sujatha Balika National School ,Kandy
Kandy ,Sri Lanka 08.2019
High School Diploma -
Swiss Lanka Hotel School And Management
Colombo Sri Lanka 10.2010
Skills
- Personal Grooming Standards
- Effective Customer Communication
- Workplace Health and Safety
- Verbal and Written Communication
- Customer Service and Assistance
Timeline
Housekeeping Attendant
Mayfair Hotel And Spa
06.2019 - 03.2020
Kitchen Hand
Village National Pitchard Road Country Resort
03.2019 - Current
Spa Receptionist and Coordinator
Fairmont The Palm Jummera
05.2014 - 11.2017
Senior Waitress
Amaya Hills Kandy
11.2010 - 03.2014
GED -
Sujatha Balika National School ,Kandy
High School Diploma -
Swiss Lanka Hotel School And Management
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