Raven Pajarillaga
Blacktown,NSW
Summary
A hard working and highly adaptable individual with a focus on attention to detail seeking new opportunities for growth.
Overview
9
9
years of professional experience
Work History
Customer Relations Consultant
BT Financial Group
2023.07 - Current
- Supported the seamless transition of clients from sales to support teams by providing comprehensive information on products/services purchased.
- Delivered prompt service to prioritize customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Recognized consistently for outstanding performance in handling difficult situations with empathy and professionalism.
Kitchen Hand
Event Cinemas
2022.11 - 2023.04
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Plated and presented food following chef requirements.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Showcased versatility by adapting quickly to changing menu items, cooking techniques, and kitchen equipment as needed.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
Customer Service Cashier
Woolworths Group
2015.03 - 2021.03
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Bachelor of Arts - Visual Communication
Western Sydney University
Sydney, NSW09.2025
Skills
- Ability to connect with a wide range of people and discern their needs
- Critical thinking and quick decision making
- Excellent verbal and written communication
- Calm under pressure
- Sense of urgency and very detail oriented
- Ability to lead and bring people together
- Can articulate creative and abstract concepts
Oil painting
In my personal life I am a fine artist that specialises in oil painting, writing and illustration.
I have collaborated with multiple artists and musicians and have shown in galleries and been a finalist in the Blacktown Arts Prize
References
Gerard Almazan - Associate Subject Matter Expert - 0411841187
Elisia Custodio - Operations Coordinator - 0466825348
Timeline
Customer Relations Consultant
BT Financial Group
2023.07 - Current
Kitchen Hand
Event Cinemas
2022.11 - 2023.04
Customer Service Cashier
Woolworths Group
2015.03 - 2021.03
Bachelor of Arts - Visual Communication
Western Sydney University
Similar Profiles
Anuj ShahAnuj Shah
Customer Relations Consultant at BT Financial Group (Westpac Group)Customer Relations Consultant at BT Financial Group (Westpac Group)
Julie KingJulie King
Team Leader - Operational & Financial Settlements at BT Financial Group LtdTeam Leader - Operational & Financial Settlements at BT Financial Group Ltd
Mark HallalMark Hallal
Customer Relations Consultant at BT Financial GroupCustomer Relations Consultant at BT Financial Group