Razaul Haque
Sydney
Summary
Dynamic Customer Service Representative with over two years of experience delivering exceptional service in sales and customer care sectors. Expertise in leveraging customer service software to efficiently resolve conflicts while fostering a positive atmosphere that enhances client satisfaction. Strong commitment to driving outstanding results and contributing to team success aligns seamlessly with organizational objectives. Extensive knowledge of public service and legislative processes enables effective evaluation of laws and incorporation of constituent perspectives into informed decision-making.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Councillor
KTM Consulting Group
08.2025 - Current
- Assisted students with counseling and guidance.
- Supported organizational programs and activities.
- Helped improve student welfare and engagement.
Waitperson
Lahori Khabbay
08.2025 - Current
- Greeted and served customers in a friendly and efficient manner.
- Took food and beverage orders and delivered them promptly.
- Ensured tables were clean and well-presented for guests.
- Assisted kitchen staff with coordination of orders during busy periods.
- Provided excellent customer service, resolving any issues quickly to enhance guest satisfaction.
Waitperson
Hotel Razmoni Ishakha
02.2025 - 05.2025
- Greeted and assisted guests in a professional and courteous manner.
- Took accurate food and beverage orders and delivered them promptly.
- Ensured tables and dining areas were clean, organized, and well-presented.
- Handled customer inquiries and resolved issues to ensure guest satisfaction.
- Assisted team members during peak service hours to maintain smooth operations.
Customer Service Representative
Swapno Super Shop
06.2023 - 02.2024
- Provided quality customer service.
- Money handling abilities.
- Stock taking.
- Handled disruptions and problems with minimal disturbance to safety and well-being of others.
Education
Bachelor Of International Tourism -
International College of Management Sydney
Skills
- Certificate: RSA (Responsible Service of Alcohol)
- Proficient in MS Excel
- Strong customer service orientation
- Problem-solving
- Critical thinking
- Public speaking
- Reliability
- Teamwork and collaboration
- Professionalism
- Teamwork
- Analytical thinking
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 14 staff members.
Certification
- Certified Student Counsellor, KTM Consulting Agency
- RSA
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Timeline
Student Councillor
KTM Consulting Group
08.2025 - Current
Waitperson
Lahori Khabbay
08.2025 - Current
Waitperson
Hotel Razmoni Ishakha
02.2025 - 05.2025
Customer Service Representative
Swapno Super Shop
06.2023 - 02.2024
Bachelor Of International Tourism -
International College of Management Sydney