Rebecca Lonergan
Jerseyville ,NSW
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual ,outstanding multitasker.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Hospitality Worker
Riverside Tavern
10.2012 - 04.2016
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Motel Owner
South West Rocks Motel
11.2001 - 02.2010
- Established a strong reputation for exceptional customer service, leading to repeat bookings and referrals.
- Enhanced guest satisfaction through the development of personalized services and attention to detail.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Oversaw day-to-day operations of 24-room hotel with staff of 4 employees.
Education
Advanced Diploma - Hospitality
Hospitality College
Sydney, NSW01.1995
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Housekeeping
- Event Planning
- Customer Service
- Teamwork and Collaboration
- Multitasking
- Problem-solving skills
- Excellent Communication
- Organizational Skills
- Decision-Making
- Task Prioritization
Timeline
Hospitality Worker
Riverside Tavern
10.2012 - 04.2016
Motel Owner
South West Rocks Motel
11.2001 - 02.2010
Advanced Diploma - Hospitality
Hospitality College
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