Susan Connors
Baldivis,Australia
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
14
14
years of professional experience
Work History
Support Worker
Care Side
10.2022 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Support Worker
Brightwater Care Group
12.2019 - 07.2020
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Owner
Charthouse Fish & Chips
02.2015 - 06.2019
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Sales/Customer Service
Pine Discount Quality Furniture
12.2010 - 12.2014
- Streamlined sales processes for increased efficiency and productivity in the team.
- Managed a high volume of inbound calls, maintaining professionalism and efficiently handling customer requests.
- Assisted customers with product selection and recommendations based on their needs, contributing to increased sales revenue.
Cleaner/Home Helper
Susan's Cleaning Services
11.2009 - 12.2010
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Education
Certificate III in Aged Care No. 083/103AC (BestWest Care National Provider) -
Metro TAFE
Skills
- Daily Living Support
- Meal Preparation
- Cleaning and Sanitizing
- Stress management
- Empathy and understanding
- Active listening
- Housekeeping tasks
- Time management
Timeline
Support Worker
Care Side
10.2022 - Current
Support Worker
Brightwater Care Group
12.2019 - 07.2020
Owner
Charthouse Fish & Chips
02.2015 - 06.2019
Sales/Customer Service
Pine Discount Quality Furniture
12.2010 - 12.2014
Cleaner/Home Helper
Susan's Cleaning Services
11.2009 - 12.2010
Certificate III in Aged Care No. 083/103AC (BestWest Care National Provider) -
Metro TAFE