Milanka Chandrajith
Boronia,Australia
Summary
Dynamic Service Manager with extensive experience at Yooralla Neurological Support Services, excelling in SIL coordination and team mentoring. Proven track record in optimizing resource allocation and ensuring compliance with NDIS standards, while fostering collaborative relationships with stakeholders to enhance participant outcomes. Skilled in complex medical support and risk mitigation.
Overview
9
9
years of professional experience
Work History
Service Manager - SIL Residence
Yooralla Neurological Support Services
Glen Waverley, Australia
01.2021 - Current
- Spearhead daily residential operations for a SIL residence, ensuring 100% compliance with NDIS Practice Standards and delivery of high-quality, person-centered care.
- Mentored and supervised diverse team of Disability Support Workers, enhancing team performance and ensuring compliance with safety protocols.
- Cultivate collaborative relationships with allied health professionals, families, and guardians to drive positive participant outcomes.
- Direct participant documentation (progress notes, incident reports, care records) to ensure accuracy and compliance with legislative requirements.
- Optimized staff rosters and task allocation, improving household operations for care support, cleaning, and maintenance.
- Manage household budgets and stock control, ensuring fiscal responsibility and resource optimization.
- Identified and mitigated operational risks and hazards, promoting a culture of safety and OH&S excellence.
Disability Support Worker
Uniting Neurological Services
Glen Waverley, Australia
02.2017 - 01.2021
- Provided high-level direct care and complex clinical support for participants with progressive neurological and physical conditions.
- Delivered person-centered assistance with daily living, mobility, and personal care, prioritizing dignity and independence.
- Executed high-intensity clinical supports, including PEG/PEJ feeding, tracheostomy care, catheter care, and seizure management, enhancing participant health and safety.
- Administered medications with meticulous attention to detail, ensuring adherence to policy and clinical charts for optimal participant health outcomes.
- Ensured comprehensive documentation of progress and incidents, maintaining high standards of reporting and compliance.
- Upheld rigorous infection control and OH&S standards, maintaining a safe and healthy environment for participants and staff.
Acting House Coordinator
Uniting Neurological Services
Glen Waverley, Australia
03.2020 - 08.2020
- Coordinated daily operations of SIL residence, ensuring smooth functioning and high-quality support for residents
- Collaborated with allied health teams and service providers to align care strategies and enhance resident outcomes
- Managed ordering of medications, continence aids, PEG feeds, and equipment, maintaining supply continuity for effective resident care
- Provided on-floor supervision and guidance to support staff
- Maintained professional communication with families and advocates
- Escalated incidents and operational issues to senior management.
Education
Diploma - Community Management
Swinburne University of Technology
Melbourne, Victoria, VIC01-2026
Diploma - Nursing
Swinburne University of Technology
Melbourne, Victoria, VIC01-2017
Certificate III - Aged Care
Swinburne University of Technology
Melbourne, Victoria, VIC01-2015
Certificate III - Home & Community Care
Swinburne University of Technology
Melbourne, Victoria, VIC01-2015
Bachelor - Business
Swinburne University of Technology
Melbourne, Victoria, VIC01-2013
Advanced Diploma - Accounting
Swinburne University of Technology
Melbourne, Victoria, VIC01-2010
Skills
- SIL coordination and roster management
- Team mentoring
- Budgeting and resource allocation
- Complex medical support
- Behavioral support and high-intensity support
- Medication management
- Clinical support
- NDIS practice standards
- Incident reporting and comprehensive documentation
- Legislative compliance
- Stakeholder and family engagement
- Allied health collaboration
- Occupational health and safety (OH&S)
- Infection control strategies
- Risk assessment and mitigation
Languages
English
Full Professional
Sinhala
Native/ Bilingual
Timeline
Service Manager - SIL Residence
Yooralla Neurological Support Services
01.2021 - Current
Acting House Coordinator
Uniting Neurological Services
03.2020 - 08.2020
Disability Support Worker
Uniting Neurological Services
02.2017 - 01.2021
Diploma - Community Management
Swinburne University of Technology
Diploma - Nursing
Swinburne University of Technology
Certificate III - Aged Care
Swinburne University of Technology
Certificate III - Home & Community Care
Swinburne University of Technology
Bachelor - Business
Swinburne University of Technology
Advanced Diploma - Accounting
Swinburne University of Technology