Summary
Overview
Work History
Education
Skills
Referances
Timeline
Generic

Renuka Ponthanalil

Edwardstown,SA

Summary

Proven track record in enhancing patient care and office efficiency, notably at Plympton Dental And Implants. Expert in dental materials and patient relations, I spearheaded initiatives that significantly improved patient satisfaction and streamlined operations. Skilled in multitasking and office administration,leadership qualities and my calm and kind approach led to tangible improvements in service delivery and operational effectiveness.

Overview

7
7
years of professional experience

Work History

Service Officer

Services Australia
02.2024 - Current
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Provided exceptional customer support, leading to increased client retention and loyalty.
  • Facilitated communication between clients and internal teams to address concerns promptly and effectively.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Played a critical role in retaining valuable customers through proactive relationship management efforts.


Senior Dental Assistant/Dental Receptionist

Plympton Dental And Implants
09.2017 - 02.2024
  • Enhanced office organization by creating a system for filing charts that improved ease of access for all staff members.
  • Expedited insurance claim processing by efficiently verifying coverage details, obtaining pre-authorizations, and submitting claims accurately.
  • Optimized inventory management systems by tracking stock levels of dental supplies and reordering as needed to avoid shortages or overstocking issues.
  • Maintained accurate patient records, streamlining administrative processes and enhancing the overall quality of care provided.
  • Improved patient satisfaction by providing exceptional dental care and maintaining a comfortable environment.
  • Educated patients on proper oral hygiene techniques, reducing the need for future treatments and promoting overall health.
  • Streamlined appointment scheduling, resulting in increased daily patient capacity and reduced wait times.
  • Facilitated clear communication between patients and dental staff by effectively translating complex terminology into understandable information.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Education

Dental Assisting

TAFE SA - Adelaide College of The Arts
Adelaide, SA
06.2015

Clinical Research Coordinator

Mir Inter Ed Faculty of Clinical Research
India
05.2012

Master of Science - Microbiology

Mahatma Gandhi University
India
10.2011

Skills

  • Office Administration
  • Dental Materials Knowledge
  • Appointment Scheduling
  • Insurance Billing
  • Patient Records Management
  • Patient Relations
  • Time Management
  • Multitasking
  • Knowledgeable in Dental 4 Windows
  • Customer Service
  • Staff training
  • Infection control expertise
  • Patient care excellence
  • Dental procedure assistance
  • Oral hygiene education
  • Knowledgeable in sterilization

Referances

Available on request

Timeline

Service Officer

Services Australia
02.2024 - Current

Senior Dental Assistant/Dental Receptionist

Plympton Dental And Implants
09.2017 - 02.2024

Dental Assisting

TAFE SA - Adelaide College of The Arts

Clinical Research Coordinator

Mir Inter Ed Faculty of Clinical Research

Master of Science - Microbiology

Mahatma Gandhi University

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Renuka Ponthanalil