Reona Kashimura
Strathfield,Australia
Summary
Highly motivated A+ Performing Arts graduate from Japan with a strong passion for providing Back of House support for productions and events. Experienced in various BOH roles during undergraduate studies, fueling interest in pursuing a career as an Audio Visual Technician. Currently studying Certificate III in Live Production and Technical Service at TAFE to enhance technical skills. Thrives in collaborative environments, meticulous and detail-oriented. Employed as a Corporate Receptionist and Casual Usher at the International Convention Centre Sydney. Accumulated three years of diverse customer-facing experience in Japan and obtained a Certificate IV in Business (Administration) at TAFE. Dedicated to continuously improving within the industry.
Overview
8
8
years of professional experience
Work History
Corporate Receptionist
International Convention Centre Sydney
04.2024 - Current
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
- Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problem-solving.
- Expedited issue resolution by directing calls or messages to appropriate departments or personnel swiftly.
Casual Usher
International Convention Centre Sydney
02.2023 - Current
- Provide excellent customer service in greeting guests, scanning tickets for entry and re-entry, directing guests to their seats and answering questions in a friendly manner
- Increased self confidence in delivering front-line customer service
- Gained experience in adapting to changing circumstances (efficiency in unscheduled reseating of concert ticket holders)
- Managed crowd control effectively for 8000+ delegates, ensuring timely seating and minimizing disruptions.
Sales Assistant at Ralph Lauren Kids & Baby Clothing
iDA Pte.Ltd
07.2021 - 08.2022
- Recommended products to compliment customers’ purchasing choices, came up with new ideas to improve sales, engaged and built ongoing relationships with customers
- Greeting customers and offering assistance, stocking merchandise and creating displays, enabling store to store transfers as required for maximized customer sales, managing point-of-sale processes, managing end of day reconciliation
- RL Kids & Baby Clothing recognized as top seller in Lifestyle Section for total of 3 months during the period of employment
Sales Assistant at VENDOME AOYAMA
iDA Pte.Ltd
12.2020 - 06.2021
- Providing customers with relevant information on fine jewellery and ANNA SUI fashion jewellery, handling customer purchases, monitoring shelf inventory, unloading and presenting new products for optimum sales
- Engaged with customers and built ongoing relationships, developed skills in up selling products, familiarized myself with fine jewellery
- Increased sales by building strong customer relationships and providing excellent service
- Made over 1 million sales within a month
Student at Department of Performing Arts
TAMAGAWA University
04.2016 - 03.2020
- Team leader for dance choreography in final year, following detailed instructions in performance, crafting stage sets to precise instructions, moving scenery and equipment during performances, operating theatre curtains
- Lead a choreography team for senior thesis project and trained dancers for the graduation performance, worked as a team member in creating and completing intricate props
- Facilitated collaboration between different departments within the organization, fostering a unified approach to achieving artistic goals.
Sales Assistant at Flying Tiger Copenhagen
Zebra Japan K.K
05.2018 - 07.2019
- Stocking merchandise and creating displays, managing point-of-sale processes, handling customer purchases, supervising customer participation in seasonal events
- Provided assistance to both local and international customers, gained product display skills
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers
Education
Certificate III - Live Production And Technical Service
TAFE NSW
Eora, Sydney11.2024
Certificate IV - Business (Administration)
TAFE NSW
Ultimo, NSW06.2023
Bachelor of Fine Arts - Performing Arts
Tamagawa University
Tokyo, Japan03.2020
Skills
- Attention to detail
- Dexterity
- Customer service
- Microsoft 365
- Customer Service
- Visitor and Customer Relations
- Active Listening
- Punctual and Reliable
- Administrative Support
- Telephone skills
Personal Information
Nationality: Australian Japanese
References
- Genevieve Hudson - Executive Assistant to CEO, International Convention Centre Sydney, ghudson@iccsydney.com
- Morag McDonald - Corporate Receptionist, International Convention Centre Sydney, 0413-248-266, mmcdonald@iccsydney.com
- Yuuki Matsumura - Sales Representative, IDA Pte. Ltd, Reference letter available on request, +81 22-215-8739
- James Hart - Manager, Environment, AUSGRID, 0412-070-574
Languages
Japanese
Native or Bilingual
Korean
Elementary
Timeline
Corporate Receptionist
International Convention Centre Sydney
04.2024 - Current
Casual Usher
International Convention Centre Sydney
02.2023 - Current
Sales Assistant at Ralph Lauren Kids & Baby Clothing
iDA Pte.Ltd
07.2021 - 08.2022
Sales Assistant at VENDOME AOYAMA
iDA Pte.Ltd
12.2020 - 06.2021
Sales Assistant at Flying Tiger Copenhagen
Zebra Japan K.K
05.2018 - 07.2019
Student at Department of Performing Arts
TAMAGAWA University
04.2016 - 03.2020
Certificate III - Live Production And Technical Service
TAFE NSW
Certificate IV - Business (Administration)
TAFE NSW
Bachelor of Fine Arts - Performing Arts
Tamagawa University
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