RESHMA MISHRA
Middleton Grange,NSW
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures.
Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment.
Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter.
Forward-thinking Operations Specialist bringing 22 years of expertise in Credit Risk Management for the Banking and Finance sector businesses.
Cultivate rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Insightful Credit Risk Subject Matter Expert dedicated to providing strategic and technical leadership to technical teams.
Skilled in troubleshooting and resolving complex information technology problems by performing technical root cause analysis and providing viable solutions.
Certified in Leadership, Innovation, Project management, risk management and mortgage brokering.
Reliable business professional with experience in project management, process improvement and financial analysis. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Proven track record of successfully streamlining business operations and reducing costs.
Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills.
Overview
18
18
years of professional experience
Work History
Credit Risk Subject Matter Expert
Toyota Finance Australia
08.2022 - 03.2024
- Credit Risk SME on TFA transition to Multi Bureau (Equifax, illion and Experian) based credit decisioning and Comprehensive Credit Reporting (CCR) based major projects
- Project management with Retail Credit Risk committee and contributing to decision process to achieve project vision and objectives
- Partner with business heads and senior management on prioritised business initiatives to identify and address risk related components across Retail Credit Risk life-cycle whilst maintaining focus on overall growth and profitability of business
- Experience in core credit risk functions, such as underwriting (automated and judgemental), policy development and portfolio monitoring
- Articulating and documenting best practice related to SME area of expertise, business unit vision, strategy toward project and explaining how these align to specific project goals as and when required
- Mentored junior team members, contributing to their professional growth and development.
- Recommending options for strategic and tactical decisions in reference to to-be solution design
- Identifying impact to business processes and procedures, recommending opportunities to increase efficiencies, and updating existing user process/procedure/policy documentation
- Accountable for ensuring proper communication of credit policy positions and decisions to stakeholders
- Lead analyses in multiple areas of retail credit risk including credit underwriting, policy effectiveness, scorecard development/updates, profitability drivers and portfolio quality.
- Supported implementation of new systems or tools by providing specialized knowledge on functionalities and potential improvements.
- Presented findings at conferences and workshops, showcasing expertise and building credibility within industry.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Credit Policy Subject Matter Expert
Westpac Banking Group Limited
04.2022 - 08.2022
- Assisted with Second Line of Defence APS 112 and APS 113 secondary review of EY audited reports, internal review by 1LoD, comparing controls and control environment; and reporting summary of risk review.
- JUNO maintenance of APS220 related Controls, Issues and Incidents
- Review of monthly issues reported for specific Line of Business (LoBs) and conducting periodical assessment and discussions for Issues Management Forum
- Assisted with BAU activities to ensure compliance with policies and process within Prudential Risk Governance.
- Collaborated with management to identify and prioritize new development concepts.
- Presented findings at conferences and workshops, showcasing expertise and building credibility within industry.
- Designed and prepared technical reports, studies, and related documentation.
Credit Risk Subject Matter Expert
Toyota Finance Australia
03.2021 - 04.2022
- Project management with Retail Credit Risk committee and contributing to decision process to achieve project vision and objectives
- Partner with business heads and senior management on prioritised business initiatives to identify and address risk related components across Retail Credit Risk life-cycle whilst maintaining focus on overall growth and profitability of business
- Experience in core credit risk functions, such as underwriting (automated and judgemental), policy development and portfolio monitoring
- Providing knowledge and expertise on current TFA/TFM business unit process and policy (responsible lending)
- Articulating and documenting best practice related to SME area of expertise, business unit vision, strategy toward project and explaining how these align to specific project goals as and when required
- Recommending options for strategic and tactical decisions in reference to to-be solution design
- Identifying impact to business processes and procedures, recommending opportunities to increase efficiencies, and updating existing user process/procedure/policy documentation
- Accountable for ensuring proper communication of credit policy positions and decisions to stakeholders
- Conducting change impact assessment for business, anticipating resistance to change and identifying activities to support business readiness
- Lead analyses in multiple areas of retail credit risk including credit underwriting, policy effectiveness, scorecard development/updates, profitability drivers and portfolio quality
- Conducted regular reviews of operations and identified areas for improvement.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Served as liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Mentored junior team members, contributing to their professional growth and development.
Commercial Credit & Risk Manager
Goodland 2020 Pty Ltd
07.2020 - 03.2021
- Building the new private lender's risk framework including Credit, Collections & Recovery process and policies, AFSL and ACL compliance, broker accreditation, complaints handling, operational risk framework and management for business continuity
- Establishing operational partnerships with Valuer panel, Solicitor panel (transactional and litigation), external investors and managing business partner relationships ASIC, APRA, AFCA, AUSTRAC, MFAA, etc
- Credit decisioning of all commercial loans with high credit quality standards for approval by CEO and directors.
- Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Evaluated emerging risks in market through continuous monitoring and research, enabling proactive response measures.
- Streamlined communication channels between various departments, ensuring timely sharing of critical risk information.
- Reviewed contracts for potential liabilities or exposures, recommending adjustments as necessary to minimize overall legal and financial impact on organization.
- Supported executive decision-making by providing accurate and timely reports on enterprise-wide risk exposure levels.
- Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
Credit & Risk Manager
Prime Capital Services Pty Ltd
06.2019 - 07.2020
- Credit decisioning of all commercial loans with personal delegation of $30,000,000. Conducted presentations to upper management and executive teams for loan recommendations exceeding $30M.
- Formulation and implementation of credit policies and quarterly review of credit framework with recommendations presented to Leadership Team to maximise efficiency of credit decisioning process while ensuring compliance with current credit policy
- Overseeing regular operations of credit risk including but not limited to underwriting and collections. Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
- Attending Court Mediations for recovery and litigation purposes
- Operations management for business and entities within group
- AFSL and ACL compliance management and coordination with externally appointed Responsible Manager
- Formulation and implementation of company's risk framework to meet Internal and External regulatory compliance
- Maintaining incidents, breaches and other compliance registers, coordinating timely control testing framework, advising business in relation to compliance requirements and providing compliance training
- Played integral role in development of strategic plans, incorporating credit risk considerations to ensure sustainable growth and profitability for business.
- Evaluated emerging risks within market, recommending adjustments to credit policies as needed to protect against negative impacts on portfolio performance.
- Mitigated potential losses by continuously reviewing existing loans for signs of increased risk or deterioration in credit quality.
- Managed team of analysts, providing guidance and support in conducting thorough credit evaluations and risk assessments.
- Championed innovation within team, encouraging exploration of new technologies such as machine learning algorithms for improved risk assessment capabilities.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Complied with internal controls and government regulations.
- Training and coaching of staff on credit and risk management best practice - coach and develop sales and service team to enhance their performance.
- Performed as expert escalation point for applications and exceptions outside of analyst's authorities within operations team
- Project management with new systems and software.
- Successfully designed, implemented and provided training to Sales and Operations team with new lending software - Dynamics (Loan Power) and Loan Management System (LMS).
- Champion role - performed as Bookworm for business inspiring team members to read and be rewarded.
- Provided expert advice during negotiations with borrowers experiencing financial difficulties, working towards mutually beneficial resolutions that minimized losses.
National Manager - Credit and Finance
Summit Auto Leasing Australia Pty Ltd
06.2018 - 06.2019
- Managed service standards by undertaking credit risk assessment of new and existing customers, analysing financial information such as audited annual reports, management accounts and cash flow statements
- Personal Delegated Lending Authority (DLA) of $5,000,000
- Prepared credit memorandum for approval by Company President and General Manager where exceeding delegation
- Assisted with credit risk reporting to parent company - Sumitomo Mitsui Banking Corp headquartered in Tokyo, Japan
- Negotiation and preparation of Master Lease / Fleet Management Agreement
- Compiled and processed monthly credit / statistical reports (Tool of Trade and Novated) as required by management - and distributed monthly credit risk reports
- Process all credit applications (Tool of Trade and Novated) within 48 hours of receipt of all information
- Continual review of Credit review and documentation process to improve overall internal processing efficiencies
- Managed Finance Team to ensure that all debtors over 90 days are being managed and collected
- Regular interaction with external Legal Partners for debt collection, Master Lease Agreement amendment and other business matter
- Maintain high standard of ethics and professionalism as laid down in Company Procedures and Policy Manual
- Conducted Performance Appraisal discussions as required for 5 team members - 1 Credit Analyst, 2 internal accountants, 1 Accounts Receivable Officer and 1 Accounts Payable Officer
- Ensure ongoing compliance in relation to Summit's current and future credit and legal legislation/obligations
- Monitor market risk related issues and advise management team accordingly
- Ensure all necessary training is provided and completed to team members and Sales Department nationally
- Established and maintained practices designed to train, develop and motivate staff; including accurate reports and checking procedures to support employee development.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Credit Manager
Ondeck Capital Australia Pty Ltd
11.2016 - 05.2018
- Credit decisioning of unsecured business loan applications received via Direct, Brokers and MYOB channel - online platform for Small-Medium Enterprises business solutions.
- Financial analysis and interpretation, Credit decision for financial viability of predominantly Company, self-employed sole traders, Partnerships and Trust Beneficiary applicants and Credit Risk Memorandum write up and submission to Credit Risk Committee (CEO, CFO and Head of Operations), evaluating risks with application and recommendations for policy exceptions as appropriate.
- Ownership of policy analytics from conception to execution, including tracking of performance - responsible for policy execution and associated delegation framework.
- Lead and communicate policy changes and test recommendations, program approvals, performance trends with key stakeholders, and senior management
- Coaching and development to Sales and Operations/Risk team that originate loan applications, pre-assess at Credit Analyst stage, contact due diligence and package application for assessment by Underwriter
- Identified business opportunities; analysed sales volume, retention and loss ratio trends developed credit tests and risk strategies, balancing risk and return
- Ability to build effective presentations to communicate analytical findings to wide array of audiences including executive leadership team
- Calculated group and individual renewal rates based on customers' background, industry and demographic information; Controlled loss by assessing risk, conducting system analysis and recommending policy solutions
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals, constructive feedback at sales and training meetings
- AML/CTF appointed monitoring officer for unsecured business (SME) lending
- Personal lending Authority of $150,000
- Respected as Subject Matter Expert by all direct repots, departments/peers.
- Spearheaded initiatives aimed at optimizing customer satisfaction levels by providing exceptional service during all stages of lending process.
- Negotiated favourable terms for both new loans and restructured existing debt arrangements, ensuring mutually beneficial outcomes for all parties involved.
- Implemented innovative strategies for monitoring and mitigating potential risks within loan portfolio, maintaining organizational financial stability.
- Analysed applicants' financial status and credit and property evaluations to determine loan feasibility.
Senior Manager - Home Loan & Commercial Lending
Community First Credit Union
10.2015 - 11.2016
- Credit risk analysis, assessment and decisioning of complex residential loans, all other forms of traditional lending residential home loans, construction loans, as well as business and commercial loans, small business loans both secured and unsecured
- Completed credit assessment submissions outside own delegated credit authority for Head of Credit Services or ALCO consideration
- In conjunction with th Head of Credit Services, established work practices within th team to ensure staff are up to date with organisation information, business performance, change and trends; regularly reviewed risks and credit policy to ensure that it represents CFCU risk appetite as determined by Board
- Policy writing, design and implementation of credit and compliance framework for Community First's entrance into Business Banking Product market
- Advisory role on best practice approaches and submitted discussion paper to Assets and Liabilities Committee (ALCO) on proposed new business banking NCCP / Responsible Lending, ASIC and ACL/AFSL components of compliance requirements
- Assisted various business groups with document organization and dissemination during acquisitions as CFCU merged with Northern Beaches Credit Union
- Established key procedures for teams preparing documentation, templates and application forms, models, and presentations
- Personal lending Authority of $1,000,000
- Managed 4 direct reports junior Credit Analysts and Team Leader for Settlement team.
Credit Compliance Manager
L J Hooker Home Loans Pty Ltd
03.2014 - 10.2015
- Led Internal Compliance Audit and participated in planning and achievement of goals and objectives consistent with securitisation process for LJ Hooker to enter market as non-bank lender
- Investigated, provided and submitted information to Chief Operating Officer about special incidents, events and complaints as well as daily operational functions
- Effectively served as primary liaison for APRA, ASIC, NCCP & Responsible Lending Governance, COSL & FOS, AML & CTF Monitoring and other business partners
- Primary responsibilities included: Auditing - regular audit, monitoring and managing of all LJ Hooker Home Loan Specialists appointed as Credit Representatives under LJ Hooker Home Loans Australian Credit Licence (ACL) - to ensure compliance with NCCP / Responsible Lending, ASIC and AML/CTF obligations, identifying compliance breaches, managing all compliance breaches and any areas that require improvement until such time Home Loan Specialist can demonstrate that are operating to acceptable standard.
- Compliance Management - Recording all compliance breaches and areas of improvement relating to individual Home Loan Specialist in appropriate compliance registers
- Managing each individual Home Loan Specialist where breach or area of improvement has been identified and improvement action plan is issued
- Providing recommendations to terminate Home Loan Specialists in extreme cases of non-compliance or if persistent compliance breaches occur
- Recording all potential risks identified through individual assessments in the appropriate risk registers and assisted the Business & Compliance Manager in treating the risks
- Partake in risk assessment reviews facilitated by the Business & Compliance Manager
- Education / Development and Training - Provided training and coaching with continued education to Credit Representatives on industry best practices relating to compliance and responsible lending practices
- Issued regular communication to LJ Hooker Home Loans Network on any new compliance initiative introduced by LJ Hooker Home Loans
- Regularly reviewed the MFAA, CIO & ASIC websites as well as industry communications so as to stay abreast with all industry changes and assist with communicating and educating the LJ Hooker Home Loans Network
- Practices and Procedure Development and enhancement
- Assisted the Business & Compliance Manager with developing new compliance practices and procedures as required
- Assist the Business & Compliance Manager with enhancing existing compliance practices and procedures as required
- Essential Short Term Projects - Coordinated special projects and management for risk and compliance such as RUNDL data management and audit trails, ZOHO Credit Representative Management platform, Widget Works LJH Home Loans website product rate management, new franchise operations manual developments, etc.
Senior Underwriter
Pepper Financial Services Group
03.2013 - 03.2014
- Decision credit exposures within Non-Conforming Lending (adverse credit reports with bankruptcy, defaults, default judgments, writs, etc) from third party home loan applications ensuring NCCP / Responsible Lending guidelines are followed
- Making appropriate recommendations for credit exposures exceeding Delegated credit Authority of $500,000
- Assisted with score card development and policy re-writing project for non-conforming Equipment finance and Business Banking products
- Collaborated with senior management to evaluate credit strategies and develop improvements
- Reviewed and analysed loan procedures
- Personal lending Authority of $500,000
- Managed 2 direct reports junior Credit Underwriters.
Credit Executive -CBA Mortgages & Private
Commonwealth Bank
08.2012 - 03.2013
- Decision credit exposures within Personal Credit Approval Authority of $2,000,000 ($3,000,000 system approved) or make appropriate recommendations for credit exposures exceeding this limit
- Ensure all lending approvals and credit decisions are made within NCCP, Responsible Lending, ASIC, APRA and AML guidelines
- Performed full assessment of Retail Lending applications including but limited to Home/Investment Home Loans, Line of Credits, Construction Funding, Personal loans and credit cards, financial analysis for self-employed applicants
- Refer applications back to brokers for more information as required
- Prepared full assessment and recommendation of lending applications outside CBA's Delegated Underwriting Authority (DUA) to Genworth for LMI based loans
- Assisted Third Party Banking Brokers to restructure transactions so that will be acceptable from credit perspective and competitive for client
- Personal lending Authority of $2,000,000.
Senior Credit Analyst- SME / BBS Lending
CitiBank Pty Ltd
02.2012 - 08.2012
- Credit decision and processing New Business & Variation Applications efficiently, within Citibank policy detailed in BCPPM and within assigned Credit Delegation.
- Ownership of SMB loan and Consumer Mortgage application from assignment to account maintenance being completed.
- Liaise with initiation teams across other products to ensure quality of delivery across products.
- Clearly identify & communicate requirements to appropriate stakeholders in order to facilitate loan assessment with adherence to UCCC, NCCP, Responsible Lending, ASIC and APRA regulations.
- Personal lending Authority of $500,000.
- Strong problem solving and analytical skills.
- Attention to detail and thorough knowledge of NCCP/Responsible Lending.
Credit Manager
Medfin Australia PTY Ltd. (NAB)
08.2007 - 02.2012
- Financial analysis and interpretation, Credit decision and analysis of credit risk aspects and financial viability of predominantly Company, self-employed and Trust Beneficiary applicants
- Annual review /renewal of existing limits through analysis and / or assessment of borrower's financial data
- Part of senior project management team/committee to develop scorecard for target audience -Medical Professionals - only and re developing credit policies in accordance with credit scorecard criteria
- Advice and document approved limits and special conditions where appropriate to ensure that business partners are aware of any important issues/concerns/requirements to new and existing clients in accordance with NCCP / Responsible Lending, APRA, FSRA and ASIC policies
- Investigated and evaluated customers for creditworthiness and potential risk factors
- Referred delinquent accounts to collections department or outside resources
- Work cross-functionally with sales, management and other departments to maintain effective operations
- Attended ongoing professional training to facilitate accurate and productive credit management
- Achieved Personal Business Lending Delegation of $500,000
- Credit writing and financial analysis on business Limits up to $15m
- Managed 4 direct reports as junior credit analysts for period of 6 months
- Developed interpersonal skills, people management and exposure to policy underwriting and scorecard development projects
- Experience in credit risk grading - probability of default and loss given default.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
- Managed entire end-to-end credit approval process from application review through contract negotiation and final execution.
Quality Assurance /Home Loans Manager
Bankwest
02.2006 - 08.2007
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout QA process.
- Acted as liaison between QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of project lifecycle.
- Championed quality assurance initiatives within organization by promoting culture of continuous improvement and striving for excellence in all aspects of product development.
Education
MBA - Leadership And Innovation
Torrens University Australia
Sydney, NSW10.2021
Certificate IV - Finance And Mortgage Brokering
The National Finance Institute
Sydney, NSW09.2021
Senior Associate - Banking And Financial Support Services
FINISIA
Sydney, NSW07.2021
Bachelor of Arts - Banking And Finance
University of The South Pacific
Suva, Fiji11.2005
Skills
- Training and mentoring
- Strong analytical skills
- Customer Focus
- Creative solutions
- Innovative Mindset
- Analytical Thinking
- Process Improvement
- Audit reporting
- Strategic Thinking
- Improvement plan knowledge
- Project restructuring
- Process Analysis
Timeline
Credit Risk Subject Matter Expert
Toyota Finance Australia
08.2022 - 03.2024
Credit Policy Subject Matter Expert
Westpac Banking Group Limited
04.2022 - 08.2022
Credit Risk Subject Matter Expert
Toyota Finance Australia
03.2021 - 04.2022
Commercial Credit & Risk Manager
Goodland 2020 Pty Ltd
07.2020 - 03.2021
Credit & Risk Manager
Prime Capital Services Pty Ltd
06.2019 - 07.2020
National Manager - Credit and Finance
Summit Auto Leasing Australia Pty Ltd
06.2018 - 06.2019
Senior Credit Manager
Ondeck Capital Australia Pty Ltd
11.2016 - 05.2018
Senior Manager - Home Loan & Commercial Lending
Community First Credit Union
10.2015 - 11.2016
Credit Compliance Manager
L J Hooker Home Loans Pty Ltd
03.2014 - 10.2015
Senior Underwriter
Pepper Financial Services Group
03.2013 - 03.2014
Credit Executive -CBA Mortgages & Private
Commonwealth Bank
08.2012 - 03.2013
Senior Credit Analyst- SME / BBS Lending
CitiBank Pty Ltd
02.2012 - 08.2012
Credit Manager
Medfin Australia PTY Ltd. (NAB)
08.2007 - 02.2012
Quality Assurance /Home Loans Manager
Bankwest
02.2006 - 08.2007
MBA - Leadership And Innovation
Torrens University Australia
Certificate IV - Finance And Mortgage Brokering
The National Finance Institute
Senior Associate - Banking And Financial Support Services
FINISIA
Bachelor of Arts - Banking And Finance
University of The South Pacific
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