Summary
Overview
Work History
Education
Skills
Timeline
Generic

Resume Luke O’Connor

Sydney,NSW

Summary

Motivated and compassionate administrative professional with over 7 years experience across health, government, and community sectors. Proven ability to manage sensitive information, provide empathetic customer service, and coordinate complex administrative processes under pressure. Holds a Certificate III in Health Administration and currently studying Certificate IV in Health Administration and Library and Information Services to expand capability in healthcare and public sector support. Recognised for strong communication, adaptability, and attention to detail in emotionally sensitive and high-volume environments.

Overview

9
9
years of professional experience

Work History

Customer Care Support Officer

Woronora Memorial Park
01.2021 - 01.2024
  • Provided support to families in arranging funerals, managing sensitive legal documentation, and handling ashes/urn collection.
  • Maintained high-level accuracy using Opus CRM, while managing inventory and payment records.
  • Delivered professional and empathetic service in emotionally challenging situations.

Product Services Officer

NSW Maritime
01.2017 - 01.2019
  • Responded to vessel owners and surveyors with advice on licensing and compliance.
  • Processed certifications and documentation using Objective and GLS systems.
  • Maintained data accuracy while working to strict deadlines and responding to enquiries.

Operations Support

Roads and Maritime Services
01.2016 - 01.2017
  • Managed publication of role descriptions on 'I Work for NSW' portal.
  • Reorganised major records systems (ROMS), improving efficiency and access.
  • Monitored shared inboxes and assisted HR team in high-volume communications.

Cadet Trainee

Transport for NSW
01.2015 - 01.2016
  • Provided conference and event logistics support for internal safety initiatives.
  • Edited promotional materials and formatted policy documents.

Education

Certificate IV - Health Administration

Working with Children Check - undefined

01.2026

Certificate IV - Library and Information Services

01.2025

Certificate III - Health Administration

TAFE NSW
01.2019

First Aid Certificate - undefined

TAFE NSW
01.2019

RSA & RSG Certificate - undefined

Canterbury Leagues Club
01.2019

Certificate IV - Business

TAFE Ultimo
01.2015

Certificate III - Music Business

01.2013

Certificate - Music

01.2012

Higher School Certificate - undefined

Jannali High School
01.2010

Skills

  • High-level verbal and written communication
  • Data entry, records and document management
  • Microsoft Office, Excel, PowerPoint, CRM computer systems
  • Stakeholder liaison and client service
  • Independent task management and team collaboration

Timeline

Customer Care Support Officer

Woronora Memorial Park
01.2021 - 01.2024

Product Services Officer

NSW Maritime
01.2017 - 01.2019

Operations Support

Roads and Maritime Services
01.2016 - 01.2017

Cadet Trainee

Transport for NSW
01.2015 - 01.2016

Working with Children Check - undefined

Certificate IV - Library and Information Services

Certificate III - Health Administration

TAFE NSW

First Aid Certificate - undefined

TAFE NSW

RSA & RSG Certificate - undefined

Canterbury Leagues Club

Certificate IV - Business

TAFE Ultimo

Certificate III - Music Business

Certificate - Music

Higher School Certificate - undefined

Jannali High School

Certificate IV - Health Administration

Resume Luke O’Connor